AMVETS Jobs

The Project Assistant plays a pivotal role within our Project Management team, delivering exceptional customer service both directly and indirectly for our AMERICAN Flow Control (AFC) Division. This role involves efficiently handling phone inquiries and providing support to customers. Additionally, responsibilities include preparing sales order acknowledgments, performing word processing tasks, managing mail distribution, processing credit requests, filing documents, handling incoming faxes, updating material return databases, aiding in order entry, and maintaining current customer databases and technical bulletins. Furthermore, the Project Assistant contributes to MSS and AWWA committee work. This position requires strong organizational skills, attention to detail, and the ability to work collaboratively within a dynamic team environment.

Key Responsibilities:

1. Utilize product knowledge to properly direct phone calls and effectively assist with order entry, quote entry, and customer material list evaluation.
2. Enter purchase order into the computer system.
3. Prepare and mail sales order acknowledgments in a timely fashion to support departmental customer service levels.
4. Assist in answering and directing incoming phone calls.
5. Transmit outgoing faxes and distribute incoming faxes.
6. Act as back-up for secretaries.
7. Keep work area clean and orderly. Know safety rules that apply to the safety of others and to personal safety. Report malfunction of equipment to proper authority. Perform other work as instructed by supervision.
8. Perform word processing and prepare spreadsheets as required by the Project Coordinator's and Manager.
9. Cooperatively work with the customer service team members to provide the highest quality customer service and assistance possible to AFC customers. Maintain outstanding levels of courtesy, sensitivity, and responsiveness under high stress and other adverse conditions. Foster the team environment by continuously contributing to the methods used to meet corporate, department, and team customer service goals.

Minimum Qualifications:

• Must exhibit the ability to cooperate well with others in order to meet deadlines in a professional manner.
• Must exhibit good service-oriented interpersonal skills.
• Must exhibit the ability to learn technical information in order to gain product knowledge.
• Must demonstrate basic computer/keyboarding skills. Skills must be demonstrated.
• Must exhibit outstanding oral and written communication and interpersonal skills.
• Must exhibit attention to detail.
• Must exhibit the ability to perform mathematical calculations accurately.
• Must exhibit an ability to learn, weight will be given to related experience and coursework.
• Must exhibit an excellent record of punctuality and attendance.
• Must exhibit the knowledge, skills and ability to perform the job duties.
• Must be physically able to perform the essential functions of the job, with or without reasonable accommodations.
• Must demonstrate ability to work under stress and maintain composure and professionalism (all work performed must meet short, customer-driven deadlines).
• Must be able to work overtime on short notice in order to meet deadlines.
• Must demonstrate proficiency on operating common Windows-based business computer software, including spreadsheets and word processing programs.
• Must exhibit the ability to work with confidential information and maintain confidentiality.

Benefits:

• Paid Vacation and Holidays
• Quarterly Profit Sharing Bonus Plan
• Medical, Dental, and Supplemental Vision
• Generous 401k and Savings Plan (company match)
• Wellness Program
• Tuition Reimbursement
• Employee Assistance Program

*About AMERICAN:

Founded in Birmingham, Alabama in 1905, AMERICAN is a manufacturer of fire hydrants, valves, ductile iron and spiral-welded steel pipe for the waterworks industry, and high-frequency-welded steel pipe for the oil and natural gas industries. AMERICAN's diversified product line also includes fire pumps, structural casing and piling, castings for waterworks products and large machinery, and specialty rubber products. For more than a century, AMERICAN has been committed to doing things The Right Way by applying the Golden Rule in life and in business, always exceeding customer expectations, by empowering and supporting our team members, and by being a good neighbor in our communities.

EOE/VETS/DISABILITY