AMVETS Jobs

Job Details

Description

B.L. Harbert International is seeking an I.T. Service Technician to work in the International Group Headquarters in Birmingham, Alabama. The I.T. Service Technician will have a broad range of responsibilities ranging from fixing normal computer issues to server maintenance to new equipment setup to phones and printers. No two days are the same; it is a fast-paced environment full of learning opportunities and new experiences both from a human and technical perspective. Position will require occasional international travel for jobsite support.

Responsibilities:

• Assist our overseas service team lead in overseeing and supporting all project operations
• Perform break/fix (Support Desk) remediation for the I.T. team
  • Make sure our break/fix service level agreements (SLAs) are met, half business day for normal events
  • Make sure our Birmingham new user deployment SLAs are met
  • Create accounts/email addresses for the International Groups overseas users
  • Provide feedback and suggestions from the field to assist management in making possible future operational process amendments
• Assist in the International Groups phone system management (WebEx)
• Assist in the International Groups mobile phone management (Meraki/Verizon)
• Assist in equipment procurement and life cycle process
• Assist in inventory management and documentation
• Assist in special projects and disaster remediation
• Printer Management: responsible for basic troubleshooting, replacing consumables, and coordinating 3rd party technicians when necessary for the International Groups home office fleet of printers and plotters
• Assist in the process and documentation revision process
• Assist in new project deployments including international travel to the project location
• Perform maintenance standard operating procedures (SOPs) for various systems including various Server 2016/2019 tasks

Requirements:

• 1-5 years professional experience in the I.T. field, strong preference in the Managed Service Provider (MSP) environment
• Experience using Microsoft Office focusing on Excel and Outlook
• Expanded availability to meet deliverables outside of normal business hours

Knowledge, Skills and Abilities:

• Clear and effective communication skills
• Ability to work under stressful situations, in a team or individually
• Ability to perform tasks without micromanagement
• Excellent time management abilities
• Ability to understand and respect warehouse safety procedures
• Ability to think critically and perform advanced problem solving
• Ability to maintain corporate standards on security and processes in all actions
• Ability to act as ambassador of company culture in both the U.S. and international environments

Physical Demands:

To perform the duties of this job, the employee must:

• Have the ability to repetitively use hands to grasp, reach above and below with arms, and work overhead
• Have the ability to stoop, bend, walk, kneel, crouch and crawl
• Have the ability to lift, carry and/or move up to 60 lbs. of weight in the form of paper, boxes, files, etc.
• Have the ability to sit for extended periods with occasional standing required
• Possess the manual dexterity to operate office equipment, filing, and perform specialized skills
• Possess a high degree of concentration necessary in a busy office environment

Work Environment:

To perform the duties of this job, the employee

• Must be able to work in an office environment
• Must have flexibility with hours in order to better accommodate business needs

B.L. Harbert International, LLC offers an excellent benefits package including a competitive US base salary, BCBS medical and dental, group insurance, 401k plan and paid holidays and vacation.

B.L. Harbert International, LLC is an EOE / Vets / Disabilities

Qualifications

Experience

Required

1-5 years:

Minimum professional experience in the IT field

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)