Job Information
Caterpillar, Inc. Senior Parts & Service Consultant – Aftermarket in Birchwood, United Kingdom
Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Title: Senior Parts & Service Consultant – Aftermarket
Salary: £60,000 - £74,000 (depending on experience)
Location : Peterborough / Birchwood
Benefits:
25 days annual leave,
Up to 18% Bonus
Cash Car Allowance - £600pcm.
Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10%
Contributory share scheme - Caterpillar will match 50% of the employee's contribution.
Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase.
Flexible working arrangements will be considered for this role, in-line with the needs of the business.
About IPSD
Caterpillar’s Industrial Power Systems Division (IPSD) designs, tests and manufactures 0.5 to 18L Cat® and Perkins engines that power over 5000 applications including Marine, Petroleum, Industrial Applications, Electric Generators, and Locomotives. Caterpillar’s company strategy includes sustainability as one of four focus areas and IPSD is engaged and actively preparing green energy solutions for the future.
Job Summary
A fantastic opportunity has become available for an Aftermarket Senior Parts & Service Consultant to join our Sales, Marketing, Servicing & Parts (SMSP) Aftermarket team. As the Aftermarket Senior Parts & Service Consultant, you will be responsible for ownership of a portfolio of aftermarket products where you will identify, evaluate and develop initiatives that drive sales growth objectives and profitability.
You will lead research of growth opportunities through projects and provide expertise in the development and implementation of marketing and growth strategies for the lifecycle of our products and services.
What You Will Do:
Analyzing company profile and its operations to develop and align the marketing strategies with the organization's goals and objectives.
Conducting market/competitive research to identify new opportunities and industry trends.
Establishing metrics to monitor and review the effectiveness of existing marketing strategies; suggesting necessary interventions for improvement.
Maintaining effective internal communications in the marketing department to discuss and align the marketing strategy to the changing organizational scenarios.
Leading projects that support our organizational strategy.
What You Have:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Extensive Experience:
Strategic Thinking : Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
Level Working Knowledge:
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Working Knowledge:
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Level Working Knowledge:
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
Level Working Knowledge:
Top Candidates Will Also Have:
Gained skills through working within Business-to-Business Marketing with a product focus.
Technical leadership
Ability to drive actions through the organization.
Strong commercial acumen within a sales environment
Project Management or Six Sigma black belt experience
Additional Information:
Global Travel up to 25% is required.
We operate a hybrid working week consisting of three days in the office and two from home.
What You Will Get
We look forward to welcoming the successful candidate to our dynamic, diverse and friendly team. We have a culture of openness, autonomy, support, personal development as well as a continuous drive for improvement.
About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting. #LI-Hybrid
Posting Dates:
May 1, 2024 - May 15, 2024
Caterpillar is an Equal Opportunity Employer (EEO).
Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .
There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.