Job Information
Actalent Inside Sales Account Manager in Berlin, Connecticut
POSITION SUMMARY
The Inside Sales Account Manager is responsible for general and specific tasks related to the effective execution and support of the end-to-end sales cycle processes through account management and data analyzation. This position requires the following functions in order to meet customers’ needs: sales, expediting, quoting, sourcing, purchasing and quality assurance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform
these essential functions.
Partners with Outside Sales to ensure account retention through seamless customer support, resource orchestration, and order fulfillment troubleshooting
Enables sales productivity and available selling time to increase orders and customer satisfaction
Proactively drives account management while executing tasks to support the sales process and move an opportunity forward
Demonstrates breadth and depth of product knowledge to position and map offerings to align with the customer’s business objectives and initiatives
Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes
Demonstrates customer-oriented responsiveness in answering inquiries and troubleshooting process issues that jeopardize order fulfillment
Maintains and builds customer relationships to become a trusted consultative advisor
Provides a full representation of the product offerings
Interfaces with key stakeholders and customers to provide pre and post-sales support to resolve issues
COMPETENCIES
❖ Market/Industry Understanding
❖ Product Knowledge
❖ Customer Knowledge
❖ Problem Solving/Analysis
❖ Emotional Stability/Adaptability
❖ Accountability
❖ Organization/Time Management
❖ Communication Proficiency
❖ Self-development
❖ Ethical Conduct
❖ Computer Literacy – Excel, Word & Outlook
ATTRIBUTES
❖ Initiator
❖ Adaptable
❖ Active Listener
❖ Self-motivated
❖ Conscientious
❖ Personable
❖ Independent
❖ Supportive
REQUIRED EDUCATION AND EXPERIENCE
A business related associates degree with seven years of technical sales experience, or any equivalent combination of education and relevant experience
PREFERRED QUALIFICATIONS
Bachelor’s degree and 2 to 3 years of fastener, industrial or technical sales experience
Proven track record of sales achievement
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.