Job Information
Hyster-Yale Group Product Support Engineer I-III in Berea, Kentucky
Job Title
Product Support Engineer I-III
Job Family
Job Description
What starts with YOU, moves the world!
Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Product Support Engineer I-III based at our Berea , KY manufacturing site.
What you will do:
Act as the primary point of contact for HYG service, customers, dealers, international, marketing and regional field service managers to offer support for Yale and Hyster products.
Approve warranty repairs of up to $2,000.00.
Suggest product changes to engineering, vendors and manufacturing plants to enhance product performance, reliability, serviceability and reduce warranty costs.
Compile technical and statistical reports to outline the costs and levels of customer dissatisfaction related to product issues.
Manage technical libraries consisting of sales, service, training data and test literature on both current and non-current products.
Provide support to Engineering and Manufacturing in selecting field test sites for testing improved components.
Who you are:
Proficient in problem-solving, with the ability to develop alternative procedures, components, and labor costs to address product failures.
Customer service-oriented, capable of efficiently handling high-volume incidents, and ensuring customer satisfaction.
Possess excellent organizational skills, with the ability to manage multiple projects simultaneously.
Excellent communicator who can efficiently connectwith all levels of the organization.
What you will need:
BS Engineering degree in Science or Engineering; preferred
3-7 years of relevant experience in Lift truck mechanics and troubleshooting
In lieu of degree, 6-10 years of experience with Lift truck mechanics and troubleshooting.
Skills, Experience & Abilities
Interpret engineering drawing, wiring diagrams, schematics and welding procedures
Practical knowledge of electrical, mechanical and hydraulic systems, mechanical construction, internal combustion engines and electric motors as applied to products marketed by Yale and Hyster
Knowledge to interpret engineering drawing, wiring diagrams, schematics and welding procedures
Specialized knowledge of lift truck applications related to stability, safety and efficient operation
Detailed knowledge of departmental and corporate policies and procedures and government and industry regulations concerning industrial trucks
Knowledge of failure analysis
Excellent verbal and written communication skills are essential
Who we are:
HYG designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, HYG have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.
What we offer:
Hyster-Yale Group offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option , and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).
#LI-OP
#ONSITE
Job ID
0127
Employment Type
Full time
Work Hours
40
Travel Required
Primary Location
HYG US Berea, KY
Address
2200 Menelaus Pike
Zip Code
40403
Field-Based
No
Relocation Assistance Available
No
We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
EOE/Minorities/Females/Veterans/Disabled