Job Information
Walmart (USA) Director, Operations and Implementation - Payer Relations in Bentonville, Arkansas
Position Summary...
What you'll do...
As a Director, Operations and Implementation for the Payer Relations team, you will be responsible for developing and maintaining relationships with key internal and external stakeholders, negotiating pricing and drafting agreement terms, drafting policies and procedures, conducting root cause analysis, and ensuring compliance with regulatory requirements and industry standards.
To excel in this position, you will need to have experience managing and overseeing aspects of provider or payer operations, contracting, claims management, enrollment, and/or provider databases.
You'll sweep us off our feet if...
You have a strong understanding of health plan and provider managed care principals
You have experience negotiating provider agreements (health, optical or pharmacy)
You have excellent communication and organization skills
You have the ability to develop and analyze operational metrics.
Leads the development of multiple projects and programs by
- utilizing operations expertise for the development and improvement of project and program initiatives.
Manages the alignment of business initiatives and the support segment strategy by
identifying, aligning, and managing interdependencies across implementation portfolio
assessing capacity and resources and adjusting prioritization and assignments based on strategy
ensuring support segment expertise is incorporated into business initiatives
designing initiative operationalization within support segment frameworks
providing guidance to ensure the target associate and customer experience is identified and represented throughout the portfolio.
Manages and deploys leadership methodology and operational processes and procedures across multiple functions by
evaluating key business components in order to assess current performance standards
identifying areas of improvement
developing improvement solution
ensuring methodologies, processes, and procedures are simple and executable with manageable roll out plans
consulting with cross-functional teams to gain alignment on improvement solutions
ensuring methodologies, processes, and procedures are sustainable for future use
communicating changes and solutions to key stakeholders in order to gain buy-in.
Provides overall direction by
analyzing business objectives and customer needs
developing, communicating, building support for, and implementing business strategies, plans, and practices
analyzing costs and forecasts and incorporating them into business plans
determining and supporting resource requirements
evaluating operational processes
measuring outcomes to ensure desired results
identifying and capitalizing on improvement opportunities
promoting a customer environment
demonstrating adaptability and sponsoring continuous learning.
Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by
diagnosing capability gaps
recruiting, selecting, and developing talent
supporting mentorship, workforce development, and succession planning
leveraging the capabilities of new and existing talent.
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by
integrating these values into all programs and practices
developing consequences for violations or non-compliance
supporting the Open Door Policy.
Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by
sponsoring and leading key community outreach and involvement initiatives
engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives
supporting associate efforts in these areas.
#LI-MF4
Live our Values
Culture Champion
- Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Servant Leadership
- Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Embrace Change
Curiosity & Courage
- Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Digital Transformation & Change
- Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
Deliver for the Customer
Customer Focus
- Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.
Strategic Thinking
- Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.
Focus on our Associates
Diversity, Equity & Inclusion
- Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.
Collaboration & Influence
- Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Talent Management
- Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
Hoboken, New Jersey US-10649:The annual salary range for this position is $132,000.00-$264,000.00
San Bruno, California US-08848:The annual salary range for this position is $143,000.00-$286,000.00
BENTONVILLE, Arkansas US-09104/DALLAS, Texas US-08375:The annual salary range for this position is $110,000.00-$220,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business, Technology, Logistics Supply Chain, Communications, or related field and 5 years' experience in retail, production, operations management, or related area OR 7 years' experience in retail, production, operations management, or related area. 2 years' supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Microsoft Office, Working on cross-functional teams or projects
Masters: Business Administration
Primary Location...
2608 Se J St, BENTONVILLE, AR 72712, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.