Job Information

Synchrony AVP, SetPay Product Manager in BENTONVILLE, Arkansas

Job Description:

Role Summary/Purpose:

At Synchrony, we enable commerce by delivering the leading financial ecosystem that connects our partners and our customers through world-class technology, products, and capabilities. Our partners and customers are at the forefront of everything that we do.

We are looking for a customer and partner obsessed Product Manager that is focused on delivering best in class products within the installment loan marketplace. As a critical member of the Product organization, the SetPay Product Manager is responsible for owning the customer need while developing and leading the product roadmap to achieve our customer, partner and business objectives. This includes being the customer, market and product subject matter expert, using data to find opportunities and gain alignment with the organization and key stakeholders, while leading the development of technology-driven, innovative solutions and enhancements. This Product Manager is comfortable with ambiguity, can operate in a fast moving, agile environment, is a team player that collaborates well cross functionally and acts as an owner, proactively taking initiative.

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We’re proud to offer you choice and flexibility.

Essential Functions/Responsibilities:

  • Manage, develop, and drive Synchrony’s SetPay product across all platforms. Drive the vision and roadmap of innovative new capabilities to keep the business as an industry leader in the space.

  • Partner with the various technology teams to drive efficiency and commercialization of the product across the franchise. This includes developing and promoting how this innovation is meeting the rapidly changing needs of our business, partners and customers by telling the story internally, with our partners and industry. Should have an understanding of various technology platforms and systems to best direct the cross-functional teams.

  • Lead planning meetings and provide advice and guidance on direction of product.

  • Responsible for understanding industry insights, consumer intel and market analysis, and benchmarking Synchrony’s products against competition – coordinating and communicating findings across clients and platforms. Will require collaboration with customers, research and insights, team members, and outside influencers to ensure a solid and well-rounded understanding of products and developing needs.

  • Collaborate with Product Marketing on the marketing and positioning for your product.

  • Liaise with Business Development to ensure consumer products are appropriately represented in RFPs, that business cases are developed with the optimal product strategies, and to guide the new business implementation teams to ensure the product is built properly for new portfolios.

  • Work with cross-functional teams to identify gaps, product needs and growth opportunities, while partnering with key stakeholders to help prioritize efforts against other initiatives.

  • Proactively engage with Compliance and Legal to ensure adherence with all external and internal compliance and regulatory requirements.

  • Own product enhancements from ideation to execution, including product specifications and requirements, wing-to-wing experience, testing cost/benefit analysis, and performance measurement. Lead cross-functional teams, in a matrixed environment, through project plans that include major milestones, critical risk indicators, measures of success and contingencies.

  • Coordinate efforts with other product managers to commercialize across Synchrony’s platforms and portfolios. Drive product implementation, ensuring innovative solutions supporting business strategy.

  • Monitor and report on key metrics for the products to assess the success of the product and features and determine necessary enhancements.

  • Strong communication skillset and executive presence is key – Frequent meetings with Clients, Client teams and senior leadership.

  • Perform other duties and/or special projects as assigned


  • Bachelor's Degree or, in lieu of a degree, a high school diploma and 5 years of marketing or product experience in the credit card or financial services industries

  • Min of 4 years marketing or product experience that includes:

  • A proven track record of launching new products or applications with demonstrated business impact

  • Ability to influence and coordinate multi-functional teams

Desired Qualifications:

  • Credit card, consumer finance or financial services industry experience.

  • Experience within installment loan marketplace and understanding of latest customer experiences, features, enhancements, news, and trends in the space.

  • Demonstrated ability to manage complex initiatives and projects in a matrixed environment.

  • Outstanding communication, relationship building, influencing and collaboration skills.

  • Strategic thinking with ability to develop and implement actionable plans to drive business results.

  • 5+ years marketing or product innovation/management experience.

  • 5+ years managing people and teams.

  • Strong background working with clients, reporting on performance and delivering results.

  • Demonstrated project management skills.

  • Advanced problem-solving skills with the ability to develop innovative solutions in a fast-changing environment.

  • P&L experience with solid understanding of business financials.

  • Current on financial services, payments industry trends, competitors, emerging technologies and companies.

  • Strong technical knowledge (financial services).

  • Product commercialization experience, marketing and communications expertise.

Eligibility Requirements:

  • You must be 18 years or older

  • You must have a high school diploma or equivalent

  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

  • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 75,000.00 - 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 11

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