Job Information
Amazon Program Manager II, Program Manager in Bengaluru, India
Description
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Amazon is seeking a highly analytical and resourceful Program Manager to support incident management activities for the INSLP Last Mile program team. In this role you will manage and oversee the incident management program in India by directly influencing the decision making and business strategies. The role will require quickly learning operations to grasp the big picture in order to develop metrics, strategies and processes. As part of this you will need to communicate clearly and succinctly with business leaders to influence decisions with data. You will be working closely with a number of stakeholders including Operations, Channel Teams, Legal, and technology teams to correlate business and operational outcomes to incident metrics, unlocking operational constraints and identify opportunity to streamline the processes.
If you are a person who enjoys operating in a dynamic, fast changing environment and are able to process complex and, at times, ambiguous data, identifying and addressing key risks and helping operations to develop efficient customer centric solutions then this is the role for you. Given the nature of this initiative, you will have to venture into an unestablished territory and educate your business partners to succeed in this new space.
Key job responsibilities
This position requires a broad set of skills to be successful, that range from high level strategic thinking and effective communication to deep-dive analytical problem solving. Specifically:
Work across teams and influence priorities, decisions and get buy-in from stakeholders on initiatives and decisions
Own and develop a program with cross-functional projects and difficult goals which impact an entire country
Provide analysis and insights to senior leadership in order to influence and support tactical and strategic business decisions in an increasing diversity of areas
Design metrics and business review documents guiding the operations team through execution
Draft and present key documents to leadership, taking an idea from inception to implementation
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
Basic Qualifications
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Bachelor's degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
2+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Master's degree in business, engineering, operations, supply chain, transportation logistics