AMVETS Jobs

Job Description

Analyze, design develop, troubleshoot and debug software programs for commercial or end user applications. Writes code, completes programming and performs testing and debugging of applications.

Communicating: Answering questions, providing information about products or services, and resolving problems

Building relationships: Maintaining and improving relationships with clients

Managing accounts: Providing client account status or details

Coordinating: Scheduling meetings and conference rooms, and coordinating catering and audio visual equipment

Analyzing data: Collecting and analyzing data to identify and address problems

Suggesting improvements: Identifying and suggesting improvements to customer service procedures and policies

Career Level - IC4

Responsibilities

As a member of the software engineering division, you will analyze and integrate external customer specifications. Specify, design and implement modest changes to existing software architecture. Build new products and development tools. Build and execute unit tests and unit test plans. Review integration and regression test plans created by QA. Communicate with QA and porting engineering to discuss major changes to functionality.

Some of a client services specialist's responsibilities include:

ensuring the successful implementation of our products for our clients

Collaborate with clients to understand their specific needs and goals for implementing our products

Develop and maintain a deep understanding of our products and their capabilities to effectively guide clients through the implementation process

Create detailed implementation plans and timelines to ensure a smooth and successful onboarding process for clients

Serve as the main point of contact for clients throughout the implementation process, providing timely updates and addressing any questions or concerns

Work closely with cross-functional teams, including sales, product development, and support, to ensure a seamless transition from sales to implementation

Troubleshoot technical issues and provide solutions to ensure successful product implementation

Train clients on how to use our products and provide ongoing support and assistance as needed

Document and maintain accurate records of client interactions and implementation processes

Continuously seek ways to improve and streamline the implementation process to enhance the client experience

Stay up-to-date on industry trends and best practices to provide valuable insights and recommendations to clients

Participate in team meetings and contribute ideas for improving overall client services

Represent the company in a professional and positive manner at all times

Some skills that are important for client services specialist include:

Networking. Cloud engineers should understand virtual networks and general network management functions.

DevOps. DevOps is a popular framework for cloud engineering, so having a hands-on understanding of DevOps practices can be valuable to employers.

Containerization. Cloud engineers should have proficiency of containerization tools and understand Docker and Kubernetes.

Virtualization. Cloud engineers should have the knowledge to deploy and run application software on virtual machines.

Security and recovery. Cloud security is a growing priority among providers and knowledge of cybersecurity in the context of the cloud is a valuable asset.

Effective communication and active listening

Problem-solving and critical thinking

Adaptability and flexibility

Team collaboration and cross-functional coordination

Time management and prioritization

Empathy and customer service orientation

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer