AMVETS Jobs

Whatcom Community College invites applications for a 40% Time (16 hours per week), Program Assistant (Class Code 107M) in Residence Life position. The Residence Life Assistant provides administrative support to the Residence Life team and in-person customer service to Cedar Hall residents and guests.  Reporting to the Residence Life Manager, this individual works directly with college staff and student residents, to facilitate a sense of community and upkeep of Cedar Hall. 

Vision:

Residence Life Education at Whatcom Community College is focused on building a community of respect, sustainability and inclusivity through a secure, welcoming, and engaging living environment that encourages and supports the academic and personal success of all student residents

Responsibilities

General Responsibilities

• Provides building reception and front desk customer service including phone line management.
• Assists potential residents with the housing application process. 
• Provides support for guest services. Monitors guests, laundry needs, equipment check in and out, public restrooms, community kitchen, parking, and troubleshoots Orca card issues (lost/stolen, not working). 
• Tracks, resolves and escalates IT issues (Wi-Fi not working, kiosk issues) as appropriate. 
• Serves as the point of contact for questions, comments and concerns related to residence hall community spaces including adherence to rules and intake of maintenance services calls. 
• May provide campus tours to perspective students and families.
• Collects and sorts resident mail.
• Sends relevant communications to residents through erezlife.
• Maintains and updates residence life front desk handbook as a key resource. 
• Assists with social media posting and monitoring as needed and assists residence life team in posting marketing materials.
• Fosters a supportive community that meets the needs of all WCC residents.
• Performs other duties within the scope of this position as assigned or delegated by the Residence Life Manager.

Qualifications

Minimum Qualifications:

• High School graduation or equivalent.
• Demonstrated experience in customer service. 
• Demonstrated ability to use a personal computer, Microsoft Office products and database programs.

OR

• Equivalent combination of education and experience.

   

Preferred Qualifications: 

• Excellent verbal, listening, writing, problem-solving and interpersonal communication skills.
• Demonstrated experience in education or social services. 

Salary

Salary: 

• Range 37, classified salary starting at step B $19.06 per hour with periodic increments to $24.10 per hour. 

   Shift and working conditions: 

• Position's work schedule is 16 hours per week.

Benefits

• Accrues 40% of 8 hours per month of sick leave and 40% of 11.33 hours per month vacation leave with periodic vacation accrual increases based on longevity.

Start Date: 

• As soon as can be arranged with successful candidate.

   Application Due Date: 

• Applications due Friday, March 28th, 2025 at 5:00 pm. 

How To Apply

A completed application consists of an *online application *and: 

• Cover letter which includes a diversity statement that demonstrates a commitment to pluralism and the ability to support a diverse workplace and educational environment.
• Current resume. 
• List of three recent professional references with contact information.