Job Information
NCR VOYIX Software Support Specialist in BELGRADE, Serbia
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
About NCR CorporationNCR Voyix is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR Voyix is headquartered in Atlanta, Georgia.
Digital Insight helps financial institutions optimize their profitability by continuously innovating how consumers sector, telecom carrier and equipment organizations in more than 100 countries and small businesses manage their money through their financial institution. Nearly 1,000 Financial Institutions and millions of consumers depend upon our on-demand, SaaS based digital banking solutions. We serve more than 10M end users on our digital banking platform with more than 5M end users actively engaging with our mobile banking solutions.
POSTION SUMMARY & KEY AREAS OF RESPONSIBILITY:
Title: Software Support Specialist III
Location: Belgrade, Serbia
Grade: 9
The Software Support Specialist I position requires collaborative skills and the ability to build strong partnerships with various cross-functional groups throughout NCR. A professional and positive demeanor is essential to this job. An understanding of the service and consultative nature of this position is crucial as well, i.e., the primary and forefront goal for team members is to service high profile customers in the most efficient and beneficial manner possible. Deep understanding of their set up and ability to consult and advise on best practices will be critical.
Software Support Specialist I are the primary interface with the customer (assisted and self-support) to get up and running, diagnose and resolve problems, match the customer to the right offering, recommend and train customers how to best use the offerings and provide other value-added services.
The role applies defined practices, procedures and company policies to troubleshoot and resolve known issues and address routine customer questions. Ability to works on assignments that are routine or semi-routine in nature. Follows standard practices and procedures. Identifies, communicates, and potentially participates in process improvements. Can frame and escalates most issues that are not found in existing resources that support software support. Receives detailed instructions on most assignments; follows established procedures on routine work. Frames, updates, and re-uses knowledge and provides input to existing knowledge or frames the problem to be solved. Creates knowledge content (articles) when they have a known solution that is not documented.
Most highly valued skills for this role?
Successfully completed customer outcomes
Delighted customers
Clear, concise case documentation
Knowledge Base contributions
Timely, appropriate escalations with fully documented issues
Process improvement recommendations
Ability to manage cases and work projects concurrently
Strong Brand
Flexes communication style to match the customer need. Diffuses emotional customer.
Effectively documents and shares problems and solutions
Technical Skills:
Analyzes and diagnoses problems and applies known solutions.
Proficient in general computer technical skills; differentiates problems caused by software vs. user-specific caused problems.
Communicates (verbal and written) complex issues in ways that the customer easily understands and can apply the solution.
REQUIRED SKILLS AND EXPERIENCE:
Along with your outstanding drive for accomplishment, the successful incumbent will bring with them:
Must possess a troubleshooting and problem-solving mindset. Must have excellent oral and written communication skills, a strong customer orientation and good organizational skills. Individual must be process orientated, self-motivated and somewhat creative. Must work well under pressure Must be able to work independently yet maintain great relationships with peer team and cross-team members. Must be able to multi-task.
PREFERRED QUALIFICATIONS:
Help desk or call center experience in a SAAS environment Financial Institution online banking and mobile support Quicken, Quickbook, Business Banking, Payments, Money Movement or Online Transaction Experience
Visit our careers site (http://www.ncr.com/careers) for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
Help us run the world's top brands.
At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.
We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.