Job Information
Kuehne+Nagel IT Workplace Engineer in Belgrade, Serbia
If you are interested in providing excellent customer experience and working in a diverse and fast-growing environment, do not hesitate to learn more about this vacancy.
Your Role
You will be serving as the first point of contact for IT colleagues in EMEA region supporting them with Windows deployment and MDT, testing new hardware models for Kuehne+Nagel standards from suppliers (new laptop models, etc.), creation and provisioning of Windows image for Kuehne+Nagel standards. Together with the team, you will build improvement possibilities in order to offer the best quality and efficiency in the service provided.
Your Responsibilities
Create Windows OS image using various technologies:Microsoft Deployment Toolkit (MDT), VBS, PowerShell, and Windows DeploymentServers (WDS). Renew drivers and applicationversions contained in the image
Design,administer, and maintain central WDS infrastructure and RMM (RemoteMonitoring & Management system)
Manage projects related to WindowsDeployment Service and Microsoft Autopilot
Provide support to IT colleagues on remote sites during WDSserver setup, deployment share replication, and necessary networkconfiguration. Monitor the WDS repository replication process around the globe
Endpoint Patch and Vulnerability Management of operatingsystems and standard applications for the IT workplace portfolio
Define, test, and deploy hardware and software standards incollaboration with all stakeholders
Active Directory Group Policy andIntune Configuration Profiles management for Windows and MacOS computers, Windows servers, Apple and Android mobiledevices
Create new configuration profilesaccording to the company requirements, and business partners
Increase endpoint security byimplementing best practices for protecting applications and devices fromvarious threats
Monitor the current health of ourclient and user landscape
Pro-actively protect our clients fromexternal harm by implementing security policies or configurations based oncompany security baselines
Support the local IT by providingcentral policies to create a homogenous environment
Automation of daily tasks byscripting (PowerShell, BashShell)
Follow company standards, record events, andproblems and their resolution in wiki pages/reports/manuals
Research, evaluate, and stay updatedon emerging tools, techniques, and IT technologies, working effectively in acollaborative and innovative team-oriented environment
Manage the life cycle of applications and services inGlobal IT Workplace responsibility
Creating/updating documentation toensure historical retention (user guides, admin guides, knowledge basearticles, FAQs, quick reference guides)
Your Skills and Experiences
Must Have
Fluency in English, both written and spoken
Minimumhigh school degree in IT, Computer Science, or a relevant field
Knowledge of Windows server and client OS and the registry
Proficiency in PowerShell (scriptingand automation)
Good working knowledge in Azure(Intune, SCCM, Entra, M365 Apps, Certificate services)
Good working experience and understanding of MicrosoftWindows Active Directory (AAD beneficial), LDAP, GPOs, and Configurationprofiles in Intune
Experience with MacOS configuration, app deployment
General/Multi-purpose programming skills (BASH, VBS, Python)
Basic OO programming understanding/skills
Experienced with Microsoft WDS, MDT, Autopilot
MS Graph (Azure API)
Strong problem-solving skills
Strong analytical, troubleshooting, and communication skills to effectively understand and explainproblems and solutions.
Knowledge of network protocols (IPv4, DNS, DHCP, FW).
Nice to Have
Knowledge of Windows installer technologies and packagingtools
Exposure to Linux OS (RHEL)
Exposure to Databases
GIT experience and basicunderstanding
Team-oriented mindset.
IT Security Awareness
Previous background in IT support
Change process awareness
Good Reasons to Join
Kuehne+Nagel invests in the development of your talent through Individual development plans tailored to your career goals and also motivates you to deploy your talent for delivering continuous business improvement and customer excellence. You can expect a variety of internal training and access to our internal learning platform and e-library for your personal and professional growth as well as subsidized foreign language courses. We offer you a compensation and benefits system that follows the business trends of service centers. Kuehne+Nagel supports your well-being, therefore we offer you subsidized Fitpass monthly membership, team-building events, sports activities and fresh seasonal fruit in a healthy environment. Our employees have the opportunity to experience both working from the office and from home, since we take turns with remote work. We are continuously building our local and global network and our service portfolio, creating career opportunities in different fields of work worldwide. Most importantly, we build a company culture that puts people at the center of what we do and wants to deliver progress to the society (people & planet) To find out why Kuehne + Nagel is the best place to advance your career, start a conversation with us and click apply today!
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.