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About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Account Services Analyst Location: Serbia Grade: 8

About NCR Voyix CorporationNCR Voyix Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts, and transacts with business. NCRs assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier, and equipment organizations in more than 100 countries.

Position Summary & Key Areas of Responsibility

The Account Services Analyst serves as a single point of contact for all hospitality customer interactions and is responsible for the following during the life cycle of the client relationship:• Ensures all contracted services are coordinated and delivered.• Manages compliance with service-level agreements.• Ensures support and issue resolution, across all functional areas.• Serves as the liaison between the client and all internal service groups, such as Help Desks, Service Partners, and Business Center Teams.• Prioritizes client needs and transitions from standard-daily to urgent-action-required tasks, and back again, with ease.• Proactively communicates with the Help Desk. • Other job-related duties, as assigned.

The Accounts Services Analyst serves as a point of contact and change agent within internal teams.• Ensures internal teams are prepared to meet contracted service levels.• Works cross-functionally to improve and streamline policies and procedures.• Maintains documented processes and templates.• Provides client-specific feedback to improve processes and support service level agreement compliance.• Manages or coordinates special projects, • Other job-related duties, as assigned.

Basic Qualifications

• Bachelor’s Degree or equivalent work experience• Fluent in English• Skilled in MS Office (Word, Excel, PowerPoint, Outlook). General computer skills and ability to quickly learn proprietary applications and emerging technology.• Highly motivated individual with the ability to learn quickly and work with a variety of individuals in both team and self-directed environments• Proven clear and concise written and verbal communication skills• Ability to multi-task; high energy; strong sense of ownership; strong sense of urgency; ability to improvise; good problem-solving skills; ability to respond in a crisis. • High level of organization and attention to detail

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Help us run the world's top brands.

At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.