Job Information
Amazon Regional Quality Manager, EU AMXL ACES in Bedford, United Kingdom
Description
We’re seeking an efficient Regional Quality Manager to take ownership of our fulfillment centres. Our fulfillment centres sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment centre, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.
These fulfillment centres are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.
Key job responsibilities
Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX
Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team
Review and analyse customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents
Plan for and identify root causes of inventory deviation, via cause and effect analysis
Participate and Lead network-wide fulfillment & operations-focused quality initiatives.
Lead and supervise a team of area managers and hourly associates, in Inventory Control / Quality Assurance operations within the Fulfillment Center
Manage Area Manager(s) in ICQA functions and drive team performance
About the team
Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better.
We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business.
We are open to hiring candidates to work out of one of the following locations:
Bedford, GBR
Basic Qualifications
Bachelor's degree
Relevant experience in people and stakeholder management
Advanced proficiency (verbal and written) in local language
Experience in using data or anecdotal evidence to influence business decisions
Preferred Qualifications
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
Experience in Lean, Six Sigma and Kaizen techniques
Experience in a similar logistical working environment
Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).