AMVETS Jobs

We are seeking a seasonal Ticket Operations Coordinator to support the Box Office Manager in the efficient operation of the festival\'s ticketing, group sales, and administrative processes. This role is a crucial member of the Jacob\'s Pillow team, responsible for ensuring a superior experience for our patrons. The position focuses on all aspects of front-line patron interaction, ticket sales, inquiries, group sales practices, and attention to detail to ensure a smooth and enjoyable experience for our patrons. KEY RESPONSIBILITIES Ticket Sales and Customer Service: - Assist in ticket sales, including handling in-person, phone, and online reservations. - Provide excellent customer service, answer patrons\' questions, and assist with ticketing inquiries. - Resolve customer issues and concerns in a professional and timely manner. Administrative Support: - Assist in the preparation and maintenance of ticketing records and reports. - Maintain accurate customer databases and patron information. - Support the Box Office Manager in financial reconciliation and accounting tasks. Box Office Operations: - Assist in the management of box office operations during events, ensuring smooth and efficient entry for patrons. - Oversee will-call and ticket pickup procedures, including staffing will-call as needed. - Help ensure ticketing software and hardware are functioning properly. - Cover operations of the box office and will call on performance days. Group Sales Management: - Oversee and implement group sales strategies to drive ticket revenue. - Collaborate with the marketing team to promote group ticketing options and outreach efforts. - Track group sales performance and maintain accurate records of transactions. - Provide excellent customer service to group leaders, ensuring a seamless booking process and a positive experience. Communication: - Collaborate with marketing and communications teams to provide information on ticket sales, availability, and promotions. - Communicate with patrons regarding event details, changes, and special instructions. - Monitor and track patron communications from the box office email and ensure responses within 24 hours. - Manage the remote call center in all functionality. Teamwork: - Work closely with the Box Office Manager and other festival staff to ensure the overall success of the festival. - Assist in training and supervising seasonal box office staff. Qualifications REQUIRED QUALIFICATIONS - Previous experience in box office management, group sales, or a related field is a plus. - Strong customer service and interpersonal skills. - Proficiency in using ticketing software and computer applications. - Excellent organizational and multitasking abilities. - Attention to detail and strong numerical skills. - Ability to work in a fast-paced and high-pressure environment. - Availability to work evenings, weekends, and holidays during the festival season. PREFERRED QUALIFICATION - Tessitura ticketing experience is desirable - A valid driver\'s license preferred - Previous CPR/First Aid certifications are a plus; Jacob\'s Pillow will provide additional certification training.