AMVETS Jobs

Job Description

Digital Resources seeks to hire a highly motivated, full-time AV Service Technician to join our exceptional team. Digital Resources is an industry-leading AV, Broadcast systems company servicing Texas and the South-Central region. The ideal candidate should possess excellent technical skills and abilities and a passion for delivering outstanding customer service.

As an Audio-Visual Service Technician for the company, you will provide on-site or remote troubleshooting, repair, replacement, service, and/or maintenance of commercial AV systems. The company supports these efforts with our engineering, programming and integration team.

Responsibilities:

* Diagnose and resolve technical problems related to audio-visual equipment, such as, connectivity issues, audio problems, video problems, AV network issues and control system troubleshooting.

* Provide timely and effective technical support to meet the customers' expectations via telephone, remote log-in, and or in-person services.

* Coordinate equipment repairs and maintenance accurately, allowing enough time for transit and testing as required.

* Develop and maintain good customer relationships.

* Elevate services to our engineering team for equipment needs, programming support, and software and hardware changes as required.

* Troubleshoot and resolve Network issues i.e. connectivity, applications, Internet, Web, WAN, and infrastructure.

* Perform emergency service at the client's locations as needed to ensure the full functionality of AV systems and related equipment.

* Provide detailed technical documentation relating to all functions of services performed.

* Provide Remote and or, On Call technical support as required.

* Perform scheduled preventative maintenance to ensure optimum operation and a minimum of downtime of AV systems.

* Perform emergency service at the client's locations as needed to ensure the full functionality of AV system and media systems.

What we are offering:

A competitive salary, vacation, health & dental benefits, and 401 K plan. You will have opportunities to gain experience, grow, and collaborate with an excellent company and a growing team of experienced professionals.

The experience and skills we value:

* High school diploma or equivalent; relevant certifications or technical degrees is a plus.

* Excellent computer, networking and software skills.

* Proven experience as an audio-visual technician or in a similar role.

* Strong knowledge of audio-visual systems, including equipment setup, configuration, and troubleshooting.

* Familiarity with signal flow, cable management, and AV control protocols.

* Excellent problem-solving and analytical skills to diagnose and resolve technical issues.

* Ability to work independently and collaborate effectively with team members and clients.

* Willingness to work flexible hours, including evenings and weekends, as required by client demands.

* A valid driver's license and the ability to travel to client sites as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

* Experience with professional audio and A/V technologies.

* Previous experience with troubleshooting AV equipment issues and utilizing software, and service manuals.

* Knowledge of audio signal processing and audio I/O implementation is a plus.

* Knowledge of networking concepts, including TCP/IP, routing, and switching.

* Negotiating skills in dealing with customers.

* Excellent work ethics.

* Excellent technical problem-solving, troubleshooting, follow up skills.

* Must be able to identify a problem and the ability to troubleshoot to a resolve.

* Ability to achieve results, meet deadlines and adjust to quickly changing requirements and environment. Occasional:

* Standing, Bending, Squatting, Pushing/Pulling

* Light Lifting (up to 25 lbs.), Moderate (25-50 lbs.) to Heavy (50 lbs.+)

* Reaching above shoulder level

* Work from ladders and lifts only as required.

A background check and valid driver's license will be required. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.