Job Information
City of Battle Ground Customer Service Representative (variable work hours) in Battle Ground, Washington
Position Summary: We are seeking enthusiastic individuals who are available and interested in working events and rentals at our beautiful Battle Ground Community Center!
This position provides customer service at the Community Center and for the Parks & Recreation Department. Areas of responsibility include customer service, assistance with recreation programs and services, facility rentals, and special/community events.
Essential Duties and Responsibilities: • Meet and greet community members and user groups in a friendly and welcoming manner. • Assist in logistical aspects of events, facility rentals and programs. • Ensure excellent customer service through clear written and verbal communication with user groups and staff. • Attend to the needs of the user groups including problem solving, diligence and attention to detail, organization and conflict management. • Answer telephones and emails. Provide information to the public, direct calls or take messages as needed. • Provide assistance and respond to customer inquiries and complaints. • Provide general assistance and oversight of facility activities and rentals; may include set-up and tear down of tables and chairs based on activity schedule. • Accuracy in completing financial transactions and cash handling procedures. • Sort/distribute mail and other orders/packages that are delivered. • Assist in troubleshooting of facility owned A/V equipment during rentals and events. • Maintain a high level of organization in preparing reports and maintaining records. • Open and close the facility according to procedures. • Reporting accidents and/or injuries in a timely manner, completing the necessary forms, etc. • Follow/adhere to all city policies and procedures, safety procedures and internal processes. • Timely and regular attendance. • Performs other duties and responsibilities as assigned.
Knowledge of: • City facility and property policies and procedures; basic facility inspection techniques. • Working knowledge of Microsoft Office products such as Word, Excel, Power Point, and Outlook. • Modern office practices, procedures and equipment. • Personal computer and applicable software. • Telephone and email techniques and etiquette.
Ability to: • Read, interpret, apply and explain rules, regulations, policies and procedures. • Analyze situations accurately and adopt effective courses of action as needed. • Operate a variety of office equipment. • Establish and maintain positive and professional working relationships among co-workers and other City personnel and the public. • Manage multiple tasks, while providing high quality customer service. • Communicate clearly both verbally and in writing. • Work both as a team and independently with minimal supervision. • Manage time efficiently and effectively. • Provide excellent customer service; communicate effectively and resolve challenging situations in a professional manner. • Work within and contribute to the effectiveness of a team, respecting differences. • Initiate emergency response plans and actions in the event of an emergency.
Physical Demands and Work Environment • Office work environment with occasional work outdoors. • Able to work a flexible schedule and non-traditional work hours and days as needed for facility rentals and events. • May be working on your feet for an extended period. • May be sitting for an extended period. • Ability to lift at least 40 pounds. • Ability to move tables and other equipment. • General clean-up of facility (i.e. spills, etc.)
Education and Experience: • High school diploma or GED required. • One-year of customer service experience is preferred.<