Job Information
Lincoln Financial Group Supervisor, Installations in Baton Rouge, Louisiana
Alternate Locations: Work from Home; Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Greensboro, NC (North Carolina); Omaha, NE (Nebraska)
Work Arrangement:
Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.
Relocation assistance: is not available for this opportunity.
Requisition #: 74453
The Role at a Glance
We are excited to bring on a Supervisor of Installations supporting Group Protection in a remote environment.
Background Details:
This position will provide oversight and supervise the daily activities in new case on-boarding by coordinating installation activities with appropriate internal teams to ensure timely and accurate case installation. You will conduct regular quality audits and facilitate execution of process improvements to ensure a recommendable customer on-boarding experience.
What you'll be doing
You will collaborate with internal stakeholders to deliver an outstanding on-boarding experience for plan sponsors and other stakeholders resulting in new customer satisfaction and referrals.
You will participate in staffing process, interview candidates, communicate with trainers, and mentor new employees to ensure quality training and development.
You will supervise team activities and balances work assignments to achieve business objectives for productivity, quality, and customer satisfaction.
You will monitor individual and team performance against established objectives.
You will address escalated service issues, working in concert with internal stakeholders.
You will share technical knowledge with team to support implementation of cross-functional projects and organizational efforts.
You will monitor performance against established service goals and metrics that align with industry standards.
You will report team metrics and trends to management; may contribute to development of actions plans to meet/exceed business objectives.
What we’re looking for
Must-have experience (Required):
4 Year/Bachelor's degree or 4 years of equivalent experience in lieu of Bachelor's
3+ years of experience in Customer Service, product and/or service implementation and/or project management directly aligns with the specific responsibilities for this position, including 1+ years of managerial, supervisory, and/or demonstrated leadership experience.
Nice-to have Experience (Preferred):
Ability to problem solve and make independent decisions, while providing compassionate customer service.
Research and data entry experience in a fast-paced environment.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Application Deadline
Applications will be accepted through 04/21/2025, subject to earlier closure due to applicant volume.
Level: M1
The pay range for this position is $53,500 - $96,300 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.
Additional Information
This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.
Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.
Benefits at a Glance (https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf)
This Employer Participates in E-Verify. See the E-Verify (https://www.e-verify.gov/) notices.
Este Empleador Participa en E-Verify. Ver el E-Verify (https://www.e-verify.gov/es) avisos.
Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.