Job Information
Humana Director, Operational and Strategic Excellence in Baton Rouge, Louisiana
Become a part of our caring community and help us put health first
Humana is seeking an accomplished leader for the role of Director, Operational and Strategic Excellence to join our team. This high impact leader will play a pivotal role in supporting the Sr. Leader in the development, implementation, and execution of the company's strategic goals and operational initiatives. Employing adroit interpersonal skills, a high degree of strategic and operational expertise, a strong sense of urgency, and the ability to create consensus across the highest level of leadership, this leader will play a critical role in advancing our business through leading a portfolio of strategic and operational initiatives. This role is a strategic position that will help shape the direction of the Leadership Team while ensuring we deliver operational discipline and efficiency.
This position requires a strategic thinker with exceptional organizational, communication, and leadership skills, who could potentially lead a team of 1-5 direct reports to help deliver this critical work. They will serve as a trusted advisor and will be responsible for overseeing and coordinating the organizations priorities, ensuring alignment across the organization, and driving key projects to successful completion. This leader must be a strong enterprise collaborator who works to provide effective and innovative solutions for top organizational and business priorities.
Strategic Planning and Execution: Translate the vision into action and ensure seamless implementation across departments.
Collaborate with cross functional leaders to develop, define, implement, drive to completion large scale strategic priorities, facilitate cross functional collaboration to ensure alignment on key initiatives and remove roadblocks
Own the progress of strategic initiatives for Insurance Operations and drive accountability within the segment
Own critical objectives for the organization ensuring key outcomes expected are clear within the organization and with partners
Drives alignment across the organization & with partners ensuring highest use and ROI of resources thru development of clear goals and measures that focus on outcome vs. activity
Horizontal Operational Initiatives: Accountable for leading a portfolio of strategic initiatives across the lines of business, working collaboratively with executive leadership and across divisions and across functions.
Builds and leverages relationships to provide innovative solutions to complex business problems, performing advanced analyses to uncover operational efficiencies across the various
operating units. Using these insights, has full discretion to go after problems and define solutions across each function
Identify and mitigate risks to operational efficiency and effectiveness through initiative planning
Lead cross-functional teams on high-impact projects, ensuring alignment with the company's objectives
Oversee the planning, execution, and delivery of key initiatives and projects, ensuring they are completed on time and within budget
Oversee a team that tracks project milestones, deliverables, and KPIs, and provide regular progress reports to the Sr. Leader for appointed programs, initiatives, and projects
Stakeholder Management: Build and maintain strong relationships with key stakeholders across the organization with the goal of advancing the leader’s vision and agenda.
Help break through any roadblocks, resolve issues and escalate where needed, employing exceptional organizational savvy
Coordinate and manage the flow of information between the Sr. Leader and other senior leaders, creating consensus and managing all stakeholders Represent the Sr. Leader in meetings and engagements with internal and external stakeholders with needed delegated decisions rights to ensure progression of priorities
Governance and Framework:
Acts as an extension of the CPO Leader in meetings, decision-making processes, and daily operations
Develop and implement governance frameworks and tools to improve efficiency and accountability across the organization
Hold team accountable for the leadership operating framework for the organization to drive team effectiveness, strengthen culture and drive consistency and organizational health.
Enable leadership team discussions and business reviews to ensure effective utilization of time and drive accountability and transparency across the organization
What is needed to be successful in this role:
Strong interpersonal skills and high emotional intelligence to drive consensus and solutions using a positive, values-based approach.
The polish, poise, and executive presence to ensure effective interaction with senior and executive level audiences.
Ability to balance divergent needs and priorities in a complex organizational structure.
Leads by example and inspire confidence across all levels of the organization.
Comfortable working in a fast-paced, dynamic environment with the ability to navigate ambiguity
Strong attention to detail, with the ability to manage multiple priorities simultaneously.
Self-starter who takes initiative and anticipates the needs of the Sr. Leader and the organization.
Strong analytic, communications, organization and problem-solving skills which support and enable sound decision making and articulation of strategic priorities
Strong financial and business acumen; ability to integrate a business perspective across the enterprise
Excellent relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
Works well under high pressure situations, and comfortable dealing with and handling highly confidential information
Ability to influence and lead cross-functional teams
Demonstrated ability to deliver difficult messages to senior leaders
Acts as an extension of the CPO Leader in meetings, decision-making processes, and daily operations
Develop and implement governance frameworks and tools to improve efficiency and accountability across the organization
Hold team accountable for the leadership operating framework for the organization to drive team effectiveness, strengthen culture and drive consistency and organizational health.
Enable leadership team discussions and business reviews to ensure effective utilization of time and drive accountability and transparency across the organization
Use your skills to make an impact
Required Qualifications:
Bachelor’s degree
Direct experience consulting with coaching, and supporting executive level leaders
People leadership
Experience with organizational change management
Proven track record of managing complex enterprise projects and driving organizational change
Preferred Qualifications:
Reside in the Louisville, KY area
MBA or other advanced degree
Strong working knowledge of the businesses and teams across Humana
Additional Information
Workstyle: Hybrid Home - This is a hybrid home position where employees primarily work from their home office, occasionally using company office space for collaboration and face-to-face needs.
Typical Work Days/Hours: Monday through Friday, 8:00 am – 5:00 pm EST.
Travel: 20-25% to meet business needs
WAH Internet Statement
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Benefits
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
HireView
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
SSN Alert
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$168,000 - $231,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 05-06-2025
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.