Job Information
NCR VOYIX L3 Engineer in BATH, United Kingdom
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
Title: L3 Engineer
Location: Bath, UK
About position:
Due to our continued growth, we are looking for an experienced L3/3rdline Engineer to join the SDS Support Team in supporting our unique virtualized store infrastructure software.
You will be providing awesome technical support to our global customers; ensuring all customer environments are kept up to date and providing a pro-active monitoring service to our customers.
We are looking for an individual who is a proactive self-starter – who will take a lead role in solving our most complex technical issues.
The L3/3rdline Engineer is an escalation point for the SDS 24/7 Support Team. You will be expected to support where required and step in to assist with day-to-day support activities raised through our ticketing system and help with alerts seen on the customer monitoring dashboards.
Responsibilities and Duties:
Ownership and management of software updates\platform upgrades across all customer platforms.
Act as an escalation point for the Global SDS Support Shift Teams for day-to-day support queries as and when required.
Ensuring the technical documentation in the Wiki us kept up to date
Maintaining and supporting the NCR SDS virtualization software and infrastructure
Assisting our partners and customers with deploying SDS servers, both remotely and on-site, and providing guidance and familiarization deploying and using our solution
Deliver technical IT support as required to our growing diverse client base
Answering emails, calls and online chat in a positive and friendly manner.
Monitoring live SDS servers, troubleshooting and resolving all technical issues
Promote and provide support for new products and technologies.
Taking a lead role in coordinating any major incidents relating to software deployed in the region
Maintain an up-to-date knowledge of our products, technologies, and our competitors.
Providing technical support to our Sales engineering team in relation to product architecture and during the implementation of ‘proof of concepts’ for our Enterprise opportunities
Leading projects to migrate customers from old to new SDS servers
In fulfilling these responsibilities, you will be required to work closely with the Engineering and Delivery teams as you build and then apply your knowledge of our product to these partners and customers. As part of this you will be expected to ensure that the relevant documentation within the NCR SDS WIKI is kept up to date to assist the Shift Teams in supporting our customers.
Knowledge, Skills and Experience:
The candidate should have a minimum of 3 years’ experience in an IT Operational support role working with Linux operating systems
Good understanding of core internet technologies – Routing/Switching, DNS, DHCP, firewalls
Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations.
Strong analytical skills with proven problem-solving ability.
Demonstrated willingness to learn and apply new technology.
Desirable experience with these technologies:
AWS
GCP
Containerization
Nagios
CheckMK
Apache
CouchDB
Windows operating systems
Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc)
Shell scripting (ideally BASH, or Python, Perl, Ruby, Powershell etc)
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
Help us run the world's top brands.
At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.
We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.