Job Information
Northern Light Health Nurse Navigator/RN in Bangor, Maine
Northern Light Eastern Maine Medical Center
Department: Urology Clinic
Position is located: Urologic Surgery of Maine
Work Type: Full Time
Hours Per Week:40
Work Schedule:
Summary:
The Nurse Navigator serves as a consistent care coordinator for the diagnostic and surgical end of Urologic care to ensure timely access and seamless coordination of services throughout the continuum. The Nurse navigator will interface with the schedulers, internal and external providers, and assist in the diagnostic imaging, clinical evaluation, support services, and education of patients receiving services. The nurse navigator will be responsible for facilitating and coordinating the care of patients of USME that receive their care from providers working in collaboration with USME. He or She will identify and help eliminate barriers and refer to appropriate resources. Additionally, the nurse navigator will be responsible for the triage and coordination of referrals sent to our office. They will coordinate local support systems, arrange patient focus groups, and collaborate and provide educational resources for patients, families, and staff. They will be responsible for assisting with clinical needs and acting as a resource for clinical staff.
Responsibilities:
Clearly, effectively and respectfully communicates with patients, families, physicians, fellow employees
Responds to patient generated concerns
Responds effectively to patient complaints regarding nursing care
Supports management team efforts
Uses a constructive consistent approach in the oversight of staff, in providing feedback on the delivery of patient care and in the maintenance of positive interdepartmental relationships
Serves as a support to staff delivering services to patients
Ability to generate effective staff responses to needs identified via patient satisfaction scores and feedback
Able to manage physician needs to expedite patient care
Provides follow-up on patient, family and physician complaints when requested by the Department Head
Develops and maintains positive working relationships and working environment
Efficiently coordinates scheduling of staff
Provides input on staff performance to the Nurse Manager and/or timely performance appraisals
Assists Department Head with counseling and disciplining of staff, monitoring corrective action/performance improvement when required
Adheres to job description and established performance standards
Serves as a resource to all members of the health care team
Able to perform all the tasks of Staff Nurse
Develop and implement triage standards to include proper telephone etiquette
Collaborates with other disciplines based on patient assessment and identified needs
Completes assigned or requested tasks in a timely, efficient manner
Coordinates patient activities within the department and/or among departments
Actively works to creatively problem solve to meet service and program needs (patient, family, staff, and physician)
Provides day to day supervision of clinical operation and personnel performance
Assists in coordination of educational opportunities for staff development
Provides outreach and community education as requested
Develops and maintains through effective collaboration a competency based orientation program
Coordinates the development, implementation and evaluation of patient/family education programs
Performs all other duties as assigned
Demonstrates clinical expertise and high quality standards in all aspects of clinical care.
Enhances departmental delivery of quality patient care
Monitors patient care assignments for efficiency and effectiveness
Upholds all mandated regulations and monitors staff compliance
Ensures personnel are competent in their performance, compliant with policy and procedures and practice within the scope of their job description and/or license
Oversees employee adherence to infection control, safety, emergency, policy and procedure, and incident reporting standards
Ensures appropriate documentation is maintained in the medical record
Appropriately identifies concerns and reports unit activities to Department Head
Makes suggestions for and encourages staff to participate in process / quality improvement
Generates and updates unit policies and procedures according to current national standards for clinical practice
Coordinates the development of disease specific, treatment, and navigation pathways design
Works to implement feasible process / quality improvement suggestions
Actively participates in both unit and hospital wide performance improvement initiatives including audits and quality reports
Assists in development and implementation of quality assurance/ performance improvement monitors
Coordinates, supervises, and evaluates of care given to all patients.
Attends 100% of mandatory in-services
Initials 100% of mandatory memos and staff meeting minutes
Attends 75% of all staff meetings
Works to enhance delivery of quality cost effective care
Participates in unit goal setting and implementation
Provides ongoing support for established goals and objectives
Participates in problem solving team to address patient flow issues
Able to address workflow or patient issues effectively with physician input
Maintains specialty certification
Maintains unit specialty certifications/competencies
Earns a minimum of 20 CEUs per year in addition to mandatory clinical requirements. Note: 1 credit hour = 15 CEUs
Maintains competency and supports process changes with the electronic medical record.
Other Information:
BLS Required.
Competencies and Skills
Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Credentials
- Required Registered Nurse
Education
- Required Associate's Degree
Working Conditions
- Potential exposure to noise levels being uncomfortable.
Position Nurse Navigator/RNLocation Req ID null