Job Information
Amazon Technical Support Engineer, Spectrum Risk Technologies in Bangalore, India
Description
Selling on Amazon is one of the fastest growing businesses at Amazon.com with more than 50% of all items currently sold originating from third-party sellers. Our team is responsible for the development of next generation solutions that enable Amazon and Third-Party developers worldwide to innovate, develop and distribute applications used by millions of sellers around the world to run their business on Amazon's Marketplaces. We are developing and operating distributed systems at unprecedented scale leveraging AWS technologies to deploy high-quality solutions into a cloud based architecture.
You will be a member of a world-class software development team that is comprised of Software Dev Engineers and Support Engineer. The team is responsible for developing, maintaining, and scaling the API endpoint to support our growing customer base and the work environment is fast-paced and collaborative. If you love diverse challenges, know how to deliver, and thrive in an exciting, high-visibility environment, we want to talk with you.
As a Technical Support Engineer you will own scaling our systems, eliminating root causes for reported issues, proactively testing and eliminating issues, and building tooling to identify and resolve customer-facing issues. Key metrics you will be contributing to are towards the health of our systems measured by the volume of reported issues and time to resolve issues.
Key job responsibilities
You are a technical lead on your team and act as a subject matter expert for one or more services. You lead large multi-team projects and resolve the most complex support issues. You understand the business impact of support decisions. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. You think proactively and work to prevent support issues before they are realized. You participate in design reviews to identify and mitigate support risks. You work closely with development and QA teams to improve the change management life-cycle. You have a deep understanding of production architecture and are familiar with operating system best practices. You identify and drive small production architecture changes. You regularly work with management to assign tasks and small projects to other Support Engineers. You design and develop complex high performing scripts and applications. You work with other Amazon leaders to share ideas and improve support across the company. You take a role in the strategic direction of the team. You play a significant role in hiring, mentoring, and training employees. You demonstrate excellent judgment when making decisions.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
Basic Qualifications
4+ years of technical support experience
Experience scripting in modern programming languages
Experience troubleshooting and debugging technical systems
Experience troubleshooting and documenting findings
Experience in agile/scrum or related collaborative workflow
Preferred Qualifications
Knowledge of distributed applications/enterprise applications
Knowledge of UNIX/Linux operating system
Experience analyzing and troubleshooting RESTful web API calls