Job Information
Fresenius Medical Care North America Senior Executive - Clinical Trainer in Bangalore, India
Training Delivery & Facilitation:
Conduct onboarding and ongoing training sessions for nursing staff, technicians, and clinical teams on dialysis processes, patient care, and emergency protocols.
Ensure the implementation of standardized clinical practices across all clinics.
Conduct structured training programs for nurses, technicians, and other point-of-care (POC) staff to meet clinical and organizational KPIs.
Provide hands-on guidance to clinical staff to improve patient outcomes and reduce adverse events.
Mentor POC staff on achieving key performance metrics, such as infection control, vascular access management, and dialysis adequacy.
Compliance Monitoring:
Ensure all clinical staff are trained and certified in accordance with NABH, ISO, and other regulatory guidelines.
Conduct periodic skill assessments and refresher training to maintain compliance.
Identify and ensure to close any safety related NCs on time by coordinating with concern department/persons.
Clinical Outcomes Improvement:
Collaborate with clinical managers to identify gaps in patient care and implement targeted training interventions.
Monitor and analyze clinical outcomes such as Kt/V levels, hospitalization rates, and infection rates to ensure continuous improvement.
Quality Assurance Support:
Work closely with quality assurance teams to identify gaps in clinical practice and provide training solutions to address them.
Analyze incident reports and audits to recommend and deliver targeted training.
Performance Evaluation & Feedback:
- Evaluate the effectiveness of training programs through feedback, assessments, and clinical outcome metrics.
Stakeholder Collaboration & Patient Satisfaction
Liaise with clinic managers, nephrologists, and corporate teams to align training needs with organizational goals.
Support clinic managers in improving patient satisfaction scores by addressing patient concerns through well-trained staff and proactive care measures.
Contribute to business growth by enhancing patient retention and attracting new patients through consistent delivery of quality care.
Documentation and Reporting:
Maintain detailed records of training activities, attendance, certifications, evaluation reports and outcomes.
Prepare and submit periodic reports to manager on training progress, clinical outcomes and compliance metrics.
Incident Reporting and Risk Management:
Promote a culture of transparency and accountability by improving the frequency and accuracy of on time incident reporting from the ground level.
Conduct root cause analysis of incidents and develop training strategies to prevent recurrence.
Mock Drills and Emergency Preparedness:
Plan and execute mock drills (e.g., fire safety, cardiac arrest response) at regular intervals to ensure staff readiness for emergencies.
Coordinate with hospital team regarding fire safety mock drills.
Ensure documentation and feedback from drills are used to enhance preparedness.
Patient Education and Engagement:
Execute patient education programs focusing on dialysis care, dietary management, and infection prevention.
Educate employees and patients on Therapy Upgradation through patient education sessions and one on one discussions with patients in the dialysis unit.