Job Information
Cisco Customer Experience Apps and AI Product Manager (Conversational Analytics Domain) Exp 3 to 7 Years in Bangalore, India
Meet the Team
Cisco is a global technology leader that has been transforming how people connect, communicate, and collaborate for decades. Our innovation in networking, security, and cloud-based solutions enables organizations of all sizes to drive digital transformation and achieve their business goals.
The Webex Customer Experience Solutions team at Cisco is dedicated to transforming customer interactions through innovative solutions. Our team focuses on building and delivering exceptional customer experiences by integrating advanced technologies such as AI, automation, and data analytics into our contact center solutions. We aim to empower businesses to provide personalized, proactive, and seamless customer journeys across all touchpoints.
Cisco is looking to bring on-board a Product Manager in the Webex Customer Experience Solutions team to help deliver exceptional products for customer experiences. This is a phenomenal opportunity to work with some of the best talent in the collaboration space, globally distributed teams across US, Europe and Asia and make a difference to how millions of users go about getting their work done. If you’re passionate about building customer-centric solutions that drive business impact, we’d love to hear from you!
Your Impact
As a Product Manager in the Webex Contact Center, you will focus on enhancing insight capabilities for contact center leaders and managers, who are pivotal in optimizing contact center effectiveness. By leveraging AI, you will delivery solutions which can extract value from 100% of interactions, surface insights that enable leaders to optimize workflows, update routing strategies, and upskill agents. This approach aims to improve key performance metrics such as average handle time, first call resolution (FCR), and customer satisfaction (CSAT). You will collaborate with the Webex Contact Center team to integrate these insights into actionable strategies, ensuring that our solutions meet the evolving needs of contact center leaders
Working closely with enterprise customers and partners to understand their pain points and enhance the Webex Contact Center offering.
Conducting competitive analysis, customer research, and data-driven decision-making to guide product development.
Defining and prioritizing product features based on market trends, customer needs, and business objectives.
Collaborating with design and engineering to build and launch high-quality products.
Partnering with sales, marketing, and customer success teams to drive adoption and growth.
Managing the product lifecycle from ideation to execution, including go-to-market strategies and post-launch iterations.
Make our team better, make our customers successful.
Minimum Qualifications:
Product management experience of 3-7 years.
BA/BS in Engineering or Business is required. MBA preferred.
Preferred Qualifications:
Excellent communication skills and ability to work with engineering, UX, marketing, and sales teams.
Proficiency with data.
Customer experience or contact center background preferred
Strong understanding of AI tools and technologies
Ability to work independently, communicating across multiple time zones.
#WeAreCisco
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.