Job Information
IBM Content Designer in Bangalore, India
Introduction
Thomas J. Watson said it best: 'Good design is good business.' Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!
Your Role and Responsibilities
We're looking for a Content Designer to join our team and play a key role in shaping the content strategy for our IBM Software Defined Storage products. In this role, you'll partner with UX designers, researchers, product managers, product engineering, and product marketers to plan and create content, continually improve it, and evolve IBM's voice and content standards. We're seeking someone with a strong technical writing background and experience collaborating with UX Designers to create intuitive, high-quality, user-centered content.
Responsibilities:
As a Content Designer you will be responsible for:
Collaborating with subject matter experts, UX researchers, interaction designers, quality engineers, developers, SREs, support engineer, product marketing team and other team members to create and maintain content that meets user needs and is compliant with IBM standards and guidelines.
Producing user-centric content assets that are accurate, intuitive, timely, high-quality, relevant to the audience, easily understood, optimised for search engines and to style.
Example of content assets: User Interface (UI) copy, video tutorials, user manuals, how-to guides, FAQs and so on.
Producing content for software-defined storage products & solutions that is structured and formatted in a way that is easily discoverable by AI algorithms
Conducting research to gather information from subject matter experts and other sources to ensure accuracy and completeness of content.
Participating in user research and usability testing to gather feedback and improve content and UX design.
Creating, evaluating, updating and reviewing content at all stages of the end-to-end user journey
Managing content releases and ensuring timely delivery of content updates.
Analyzing content performance and making recommendations for improvement.
Staying up-to-date with industry trends and best practices in technical writing and content design
Actively participate in special projects focused on accomplishing the teams' objectives and key results
Benefits:
As a valued member of our team, you will have access to the following benefits:
Opportunity to design a wide variety of content, including knowledge articles, videos, infographics, and more.
Participate in voluntary activities that contribute to IBMs mission and vision
Be part of a diverse and inclusive workforce
Work with a team of passionate and talented multi-functional professionals to create amazing content.
Work with some of the leading storage technologies in the world and help them tell their story
Required Technical and Professional Expertise
What you will bring to IBM:
Minimum 5+ years of experience in Content Design domain.
A growth-mindset: continue to learn and develop your skills and competencies
An expert grasp of technical writing, preferably in the enterprise software industry., for different digital channels, platforms and a wide range of users.
Experience managing content releases and ensuring timely delivery of content updates
Strong attention to detail and excellent communication skills.
Passion to create simple intuitive user focused content experience for our users. Craft content that solves users' problems.
Working experience of applying content concepts (such as personalization, architecture and so on) and prototyping to choose from options and make content understandable to different audiences.
Ability to work independently, collaborate with stakeholders and meet project milestones
Foundational understanding of UX design concepts including user research
Experience working in an Agile environment. The role requires you to attends planning meetings, regular update meetings and retros work in an evolving environment and use an iterative and flexible approach to enable continuous delivery.
Familiarity with SEO best practices
Knowledge of DITA , AEM, and structured authoring is a plus.
If you are excited about this role and feel like you could thrive on our team, we encourage you to apply even if you do not meet every requirement listed above
To apply, please submit your resume and a portfolio of your work samples.
Preferred Technical and Professional Expertise
- None
About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.