AMVETS Jobs

Resp & Qualifications

PURPOSE:

The Manager of Platform Engineering is responsible for the operational responsibilities including design, availability, performance, security, capacity planning, troubleshooting and license management of the CareFirst On-Prem Server Virtualization and Storage Infrastructure and the Azure/AWS Cloud Operations. Candidate is also responsible to maintain DNS which are critical tools for all CareFirst infrastructure and applications. Position requires the necessary experience and technical skills to oversee project management, installation, configuration and 24x7 operational support of the cloud/on-prem infrastructure, operating systems, storage, backup/recovery and supporting software.

The position requires strong leadership, verbal and written communication skills. Additionally, it requires strong budget skills to meticulously manage a multi-million-dollar budget. Candidate requires strong troubleshooting, project management, and effective communication skills to extend beyond the Server Infrastructure team to ensure clear collaboration with other technical teams and vendors on complex infrastructure designs and difficult troubleshooting. It requires the ability to multi-task effectively, supporting multiple products, running projects and troubleshooting seamlessly.

ESSENTIAL FUNCTIONS:

• The CareFirst infrastructure supports six thousand+ internal business users, five million members, and sixty thousand providers across twenty-two CareFirst locations

• The Manager will supervise teams of up to 20 Associates and Contractors.

• Responsible for support of infrastructure used for business mission critical applications including Claims Processing, Enrollment, Financial and Portal websites and 400+ other applications. The Manager is accountable for departmental results and ensuring 99.98% availability for all systems, 7x24x365 operational support and oversees a team responsible for on-call escalation and emergency support.

• Server and Storage infrastructure is managed between On-Premise Data Centers and public clouds (Azure/AWS)

• Manages budget in excess of $4 million, and regularly negotiates contracts with IT vendors.

• The Manager is also directly accountable for the professional development of associates within the team.

• The current environments consist of approximately:

Under the general direction of the Director, Infrastructure Engineering, the incumbents accountabilities include, but are not limited to, the following:

• Provides technical leadership and oversight as required to ensure that all software or systems for which they are responsible are monitored and tuned to ensure acceptable levels of performance and resource utilization. Facilitate communication, troubleshooting and activities across different teams and platforms to ensure that all CareFirst systems are meeting targeting SLAs and performance expectations. Maintain excellent professional relationship with staff to provide leadership and coaching. The manager evaluates performance of each team member, generates development plans and sets goals within the context of the corporate policy. Must also hire, motivate, coach, counsel and develop team members within the context of the corporate policies.

• Responsibility for the organizational structure, processes, and staffing within the section to ensure that each is consistent with corporate initiatives and adequate to meet section goals. The manager understanding of CareFirst business aligns the teams priorities accordingly. Manages the leadership and planning to ensure resources are utilized appropriately to meet the Divisions strategic objectives. Assigns responsibility and authority to appropriate staff within the team. Reviews staffing requirements within the team to ensure that each is consistent and adequate to meet department goals. Ensures that staff has appropriate tools and training. Ensure team is delivering excellent customer service to all groups that they interact with.

• Creates and manages departmental budget. Provides required financial reports, financial forecasts and status reports as required. Manages and negotiates vendor contracts for software and hardware purchases up to ten million dollars.

• Researches technical and theoretical developments in the field to ensure that customers are receiving the most effective support to meet their business objectives. Provides input to the development of corporate IT standards and policies to ensure compatibility and integration throughout the company. Approve/Manage subcontracting and vendor evaluation studies pertaining to the IT organization, IT Infrastructure and Architectures. Stays current in new IT technologies to maintain high level subject matter expertise.

• Communicates with Directors and other Corporate management to plan and implement Division Strategic Objectives. The manager also communicates with other IT personnel as well as vendors, consultants, and auditors to coordinate and implement system projects and enhancements. Attend management sessions to ensure that the teams operation and long-range goals are coordinated within the larger framework of department, divisional and corporate initiatives.

SUPERVISORY RESPONSIBILITY:

This position manages people.

QUALIFICATIONS:

Education Level: Bachelors degree

Experience: 5 years of experience in IT Operations or Systems Support, or total equivalent work experience. Must show demonstrated success in management and leadership of highly technical teams. Proven ability to organize and manage multiple projects and to deliver projects on time and on budget. Requires excellent analytical and problem-solving skills required with multiple infrastructure groups. Experience in full life cycle project management. Excellent interpersonal skills. Must have excellent written and verbal communication skills. 1-year Supervisory experience or demonstrated progressive leadership experience. Experience with fully virtualized/private cloud environments and Azure Cloud environments including IaaS/PaaS, IBM Power Series, VMware, Windows OS, Red Hat Linux, NetApp, Pure Storage, EMC Backup and more. Must have at least 6-7 years managing a team.

Preferred Qualifications: Broad knowledge of CareFirst organization and operations. Experience with project management tools such as MS Project. Experience with best industry practices for project management (including resource estimating, tracking, metrics, gap analyses, and project mid-point reviews). Experience with both mainframe and client/server technology. Experience with other tools specific to the area managed.

Knowledge, Skills and Abilities (KSAs)

• Ability to lead and gain the respect of a team of highly technical and bold engineers.

• Must possess excellent interpersonal skills. Ability to teach, develop, and motivate others.

• To be able to generate and delivery clear and detailed written and verbal communication skills.

• Solve problems using excellent analytical, troubleshooting, and problem-solving skills.

• Possess the ability understand the customer and delivery outstanding customer support.

• Extensive office productivity software skills including Microsoft office software such as Word, EXCEL, Visio and PowerPoint.

• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range: $133,280 - $247,401

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Servers

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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REQNUMBER: 19621