Job Information

Robert Half Help Desk Tier 1 Technician in Baltimore, Maryland


Robert Half is partnering with a local company to find a Tier 1 Help Desk Technician to join their expanding help desk team. This candidate would be responsible for troubleshooting hardware break and fix issues on both Windows and iOS devices such as laptops, Honeywell scanners, iPads, and iPhones. Additionally, this candidate would be responsible for resolving software issues and account lockouts. This opportunity is a long-term contract opportunity located in the Highlandtown (Baltimore), MD area.

Day to Day Responsibilities:

  • Communicating with technical and non-technical end users

  • Hardware repairs

  • Imaging and deployment of scanners

  • Software troubleshooting

  • Documenting end users' issues and resolution via ServiceNow ticketing system


  • Windows 10 OS

  • MDM and iOS device experience

  • Hardware break/fix experience

  • Excellent customer service and communication skills

  • Knowledge of Active Directory

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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