Job Information
Johns Hopkins University Director of Financial Aid Services in Baltimore, Maryland
The Johns Hopkins School of Education (SOE) is seeking a Director of Financial Aid Services who will provide strategic direction on all aspects of school-level financial aid application, award, delivery, and reconciliation of grants as well as private and institutional financial aid. The successful candidate will play a pivotal role in shaping and executing the overall financial aid strategy to ensure alignment with institutional goals and objectives. The Director will work with the JHU Office of Student Enrollment & Accounts Management (SEAM) team who oversees the process and management of all federal financial aid and Title IV functions. Reporting to the Director of Enrollment Management Services at SOE, the Director of Financial Aid will employ a strong foundation in Title IV Financial Aid, a commitment to providing the highest levels of support to students, faculty, and staff, and expert knowledge of federal and state financial aid regulations, financial aid, billing, and registration processes. The Director of Financial Aid will play a critical role in advancing the university's commitment to providing accessible and equitable financial aid to strengthen its diverse student body.
Specific Duties & Responsibilities
Develop a financial aid optimization plan for SOE.
Direct planning efforts in collaboration with SOE Enrollment Management and Finance to develop and administrate institutional aid optimization modeling for degree program students to meet strategic enrollment goals.
Develop and update financial aid policies in alignment with regulatory changes and institutional needs.
Review data for accuracy and consistency, generate reports and analysis for senior leadership for strategic decision-making, and resolve student issues.
Monitor SOE Satisfactory Academic Progress (SAP) standards and coordinate appeals and academic plans with SEAM.
Work with SEAM Financial Aid Compliance to prepare and publish annual Cost of Attendance budgets.
Provide and reconcile reports on financial aid state scholarship programs and financial assistance accounting operations budget.
Process and coordinate with the SOE Finance Office, Programs, and Development to manage the Departmental Graduate Aid (DGA) program.
Process, manage, and update AmeriCorps awards for Teach for America/TNTP (TFA) degree program students.
Review and recommend case resolutions to SEAM SAO’s divisional collections reports and participates in SOE’s General Petition Review Committee for refund requests.
Oversee the administration of the Community Service Federal Work-Study program, including monitoring expenditures, development and maintenance of budgets and databases.
Maintain electronic databases and use federal, state, and university computer software and data interfaces.
Assist with processes between the SEAM Financial Aid & Student Accounts, the SOE Development Office, and the SOE Finance Office in the account balance reporting, program operation, awarding, and disbursing of grants and all institutional scholarship programs.
Participate in occasional outreach events on and off campus.
Required to participate in all assigned events based on the needs of the office.
Other duties as assigned.
Additional Knowledge, Skills, & Abilities
Demonstrated commitment to a diverse and inclusive work environment.
Exercise independent judgment in resolving administrative problems, including interpreting and communicating operating policies and procedures.
Demonstrated history of employing initiative and sound judgment.
Demonstrated high comfort level using technology, including learning new software systems.
Have a familiarity with current trends and challenges in financial aid and a deep understanding of the principles for need-based assistance and Institutional Methodology (IM).
Demonstrated ability to synthesize and analyze complex data for use by non-financial aid experts.
Outstanding oral and written communication skills.
Strong planning and organizational skills.
Ability to work independently and as a member of a team.
Demonstrated history of respecting confidentiality and employing discretion in all facets of work.
Ability to work effectively with diverse stakeholders, including learners, management, leadership, and internal and external clients.
Minimum Qualifications
Bachelor's Degree.
Five years related experience, with prior supervisory experience required.
Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Three years of related experience in a higher education financial aid office, including leadership, supervisory, and systems responsibilities.
Experience processing federal, state, institutional, and private financial aid.
Working knowledge of Homeland Security, Citizenship, Selective Service, Social Security Administration, and NSLDS statuses related to awarding federal financial aid.
Classified Title: Director Financial Aid
Job Posting Title (Working Title): Director of Financial Aid Services
Role/Level/Range: ACRP/04/MF
Starting Salary Range: $74,400 - $130,400 Annually (Commensurate with experience)
Employee group: Full Time
Schedule: M-F 8-5
Exempt Status: Exempt
Location: Remote
Department name: Enrollment Management Services
Personnel area: School of Education
Equal Opportunity Employer:
Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.