Job Information
Accenture Provider Relations Billing & Education Field Representative in Austin, Texas
Provider Relations Billing & Education Field Representative
Location: Austin, TX (location is non-negotiable)
Job Summary
As a Provider Relations Billing & Education Representative, you will serve as a crucial liaison between Medicaid Providers and the Managed Health Plan (MHP). You will work closely with internal and external stakeholders, including provider group associations and various organizations, to provide guidance, resolve issues, and ensure smooth communication regarding Medicaid programs and policies.
You will be responsible for assisting with provider enrollment, recruitment, and retention efforts while performing critical education and billing support. You will maintain a high level of professionalism, strong communication, and effective time management to ensure that all tasks and duties are completed on time and to the satisfaction of all parties.
Key Responsibilities
Act as a liaison between Medicaid Providers and MHP, ensuring smooth communication and resolution of any issues
Research, address, and resolve provider requests, questions, and concerns regarding Medicaid programs
Provide clear and actionable resolutions, offering root cause analysis for provider inquiries
Stay updated with MHP website education materials, basic portal knowledge, and problem-solving resources to support providers
Educate providers on policies, procedures, and billing processes related to Medicaid
Maintain a thorough understanding of Medicaid programs and regulations to ensure accurate and timely support for providers
Utilize available resources to perform thorough research and assist providers with timely solutions
Ensure all customer requests are handled effectively, maintaining high customer satisfaction
Meet all contractual obligations while fostering positive interpersonal relationships with program participants
Participate in scheduled meetings and events on time, managing time efficiently throughout the workday
Communicate consistently with internal teams, external providers, associations, and stakeholders about Medicaid policies and processes
Support ongoing efforts to improve the provider experience and resolve technology or process-related frustrations when necessary
Complete tasks and assignments in a timely manner while maintaining professionalism and a strong work ethic
Perform additional duties as assigned by management
Job Requirements
Must meet Accenture’s Primary Residential Location (PRL) Policy for the Austin, TX, office location
Reliable transportation for travel within the assigned territory
Basic Qualifications
Minimum of 3 years of healthcare experience
Minimum of 1 year of experience in Medicaid, Medicaid Managed Care, and/or Health Plan Managed Care
Preferred Qualifications
Strong working knowledge of Medicaid Managed Care or commercial health plan managed care
Experience with billing in a hospital or healthcare setting
Project management experience is a plus
Proficiency in Microsoft Office, especially Word, Excel, and PowerPoint
Bachelor's degree in a related field
Professional Qualifications
Effective Communication: Ability to interact professionally with various stakeholders, including providers, internal teams, and external organizations
Time Management: Must be able to manage multiple tasks, attend scheduled events and meetings, and meet deadlines
Problem-Solving: Strong critical thinking skills to address provider concerns and resolve issues in a timely and efficient manner
Customer Service Orientation: A focus on maintaining high levels of customer satisfaction, especially when dealing with inquiries or frustrations
Attention to Detail: Accuracy in handling Medicaid policies, billing information, and other administrative duties
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.
The application window for this job will remain open until at least 04/18/2025. However, if this date has passed and this role is still posted, please note we are still accepting applications.
Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)
Role Location Hourly Salary Range
California $26.39 to $63.13
Colorado $26.39 to $54.52
District of Columbia $28.08 to $58.08
Illinois $24.42 to $54.52
Minnesota $26.39 to $54.52
Maryland $24.42 to $50.48
New York $24.42 to $63.13
Washington $28.08 to $58.08
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Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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