Job Information

ICF Consulting Group, Inc. Instructional Designer – On-Call Role (Remote) in Austin, Texas

Instructional Designer

ICF seeks an innovative Instructional Designer to support the Office for Victims of Crime Tribal Financial Management Center (TFMC) ( in developing grants financial management training materials for American Indian and Alaska Native grantees receiving Office for Victims of Crime victim services grant funding. TFMC provides culturally humble, trauma informed training, technical assistance, and resources to support American Indian and Alaska Native (AI/AN) communities as they successfully manage the financial aspects of their federal awards.

The successful candidate will have experience developing creative and engaging virtual and in-person resources and trainings for AI/AN populations. You will work both independently and as part of a larger learning and development team collaborating closely with subject matter experts in the victim services and grants financial management fields.

Key Responsibilities

  • Create instructionally sound trainings, including developing learning objectives, assessments, course outlines, learning activities, case studies, job aids, and reference materials for online delivery.

  • Create storyboards, scripts, and course video content using software such as Storyline.

  • Develop instructional media materials including slides, graphics, and audio to support instruction.

  • Support training development projects, including managing SMEs and internal staff, project planning, creating development schedules, and executing deliverables.

  • Serve as Content System Administrator for TFMC’s learning management system while providing learner technical support requests.

  • Create learning content in a Content Management System with basic knowledge of using HTML and CSS.

  • Ensure all online trainings are fully 508 compliant.

  • Contribute to the development of process and the adoption of project management tools.

  • Collaborate with Subject Matter Experts (SMEs), OVC staff, and internal TFMC team members in the design and development of trainings.

  • Serve as a liaison with the TTA grantee community.

  • Monitor and respond to instructor and participant feedback to improve training materials and increase engagement with target audience.

  • Test eLearnings to ensure proper functionality.

    Basic Qualifications:

  • M.A. or M. Ed. in Instructional Design, Adult Education, Distance Learning, or related field or an accredited institution.

  • 12 years or more of work experience in training with a minimum of 5 years proven experience as an Instructional Designer designing and managing virtual and in-person training projects as well as the management of large-scale databases such as an LMS, extracting data, compiling reports, and providing excellent customer service.

  • Experience working in diverse communities with a deep understanding of American Indian and Alaska Native populations.

  • Familiarity with the application of adult learning principles.

  • Knowledge of grants financial management and familiarity with the victim services field as well as the unique challenges confronting tribal communities such as access to broadband as well as regional/geographic considerations.

  • Ability to scale and adapt content based on level of learner and their experience

  • Experience with one or more LMSs. Knowledge of SAP Litmos is a plus.

  • Ability to bring together text, images, video, and audio in both traditional and e-learning trainings to develop scenario-based materials.

  • Understanding of 508 compliance.

  • Knowledge of Articulate Storyline 360, Articulate Storyline Rise, PowerPoint, Photoshop, Camtasia (or Adobe Premiere or other video authoring tool), other Adobe tools (Illustrator/InDesign) are a plus.

  • Experienced with Microsoft Office 365 products, functions, and utilization in remote product development.

    Professional Skills and Experience:

  • Experience working in or on behalf of tribal communities in the victim services space with an understanding of crime victim services issues.

  • Knowledge of best practices in design principles (ADDIE, graphic design, layouts, distribution methods, etc).

  • Possesses excellent oral, interpersonal, and written communication skills.

  • Ability to engage audiences and communicate effectively in a virtual space.

  • Strong attention to detail, problem-solving, and decision-making capabilities.

  • Familiarity with victim-centered, trauma informed approaches.

  • Adaptable with the ability to handle multiple priorities in a fast-paced, evolving environment to meet client needs while managing competing tasks.

  • Comfortable serving as a resource and providing input to a senior management team, as needed.

  • Ability to work collaboratively across TTA providers, the government client, subject matter experts and project partners.

  • Experience producing live events within Zoom, or similar platform.

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy ( .

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law ( and Pay Transparency Statement ( .

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About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at