AMVETS Jobs

Location:

VCA Tanglewood Animal Hospital

9125 Menchaca Rd.

Austin, Tx

78748

Client Service Representative

Do you love people and their pets? We are looking for a warm, friendly person, that wants to help people help their pets! We believe in caring for our patients with compassion and work to create the most stress free experience while providing the highest quality medicine available to us. We also focus on supporting the clients that care for and love our patients as is reflected in our reviews and reputation in our community.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You:

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

• Scheduling and confirming appointments.

• Placing outbound calls for follow-ups and reaching out to prospective clients.

• Presenting and explaining fees, including processing payments.

• Recommending, selecting, and obtaining products and services, including prescriptions.

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

• Managing medical records, charts, reports and correspondence.

• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

QUALIFICATIONS:

• At least one year of proven past experience helping customers

• High School Diploma/GED or equivalent

• Excellent listening and communication skills

• Compassion for pets and people—as well as awareness and understanding of others’ reactions

• Proven decision-making skills to choose the most appropriate course of action

• The ability to integrate new information into problem-solving

• Proficiency in Microsoft Office

• Willingness to work non-traditional hours, including evenings, weekends and holidays.

• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Why Join the VCA Family?

We are passionate about supporting Veterinary Assistants and are committed to your continuing education and personal career development. VCA is a community of dedicated professionals that will encourage you to explore everything a Veterinary Assistant career has to offer. At VCA, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. In addition, we support a work environment where you can focus on your career, happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!

· Access to the people and financial resources of a large veterinary community

· Leadership opportunities

· Career development programs

· Opportunities to give back through strong Shelter partnerships and VCA Charities

· Continuing education opportunities

· Tuition support and sponsorships

· Free mental health and wellness subscriptions (Head Space)

· Referral bonuses

· Competitive wage

· Medical, dental & vision insurance

· Generous pet care discounts

· Life, long and short-term disability insurance

· Paid parental leave

· Paid vacation and sick time

· 401(k)

· Full-time and Part-time positions available

We value your time and that is why we have a very quick and easy application process. If you feel that you would be right for this role, please fill out our 3-minute, mobile-friendly application today.