Job Information
CenterWell Associate VP, PCO National Training Leader in Austin, Texas
Become a part of our caring community and help us put health first
The Associate VP, PCO National Training Leader will lead associate onboarding, learning design, training and knowledge management for Humana’s Primary Care Organization, the largest senior-focused primary care organization in the country. The Primary Care Organization is a scaled business segment inside of Humana, a Fortune 50 leading health and wellness company, yet it remains a dynamic mission-driven organization on a rapid growth trajectory. Our learning organization itself is at a pivotal point and this is a tremendous opportunity for the right leader to help us bring our organization to the next level of maturity in this critical area.
The right candidate for this role brings an in-depth understanding of adult learning theory, effective tools for onboarding and training in hybrid environments and has led learning and training across clinical and non-clinical roles in a care delivery organization. They are skilled in their area of expertise and like to collaborate closely with their customer partners. This leader will lead a team of about 60 associates and oversee training for more than 7000 associates and growing by the day. They will have freedom to help us redesign our learning organization to more effectively meet the needs of our associates and will work closely with a physician leader in a dyad model to support our clinical associates.
If you are a mission-driven strategic thinker with in-depth educational and training operations experience, we can’t think of a place where you could have more impact!
In this role you will:
Own end-to-end design and delivery of all onboarding, training content for staff across the Primary Care Organization. This includes staff who joins us to fill existing roles, to help us open new clinics and associates who join our organization through mergers & acquisitions.
Lead the design and delivery of comprehensive training programs for clinic-based staff to build and maintain a highly effective workforce including staff onboarding, clinical, operational and technical skills, EMR training, compliance training, leadership and culture training, and continuing education.
Review the organizational structure and determine changes to organizational responsibilities, staffing, managerial skills, and the quality of work life.
Ensure policy/program changes affecting employees do not conflict with the organization's objectives.
Develop change management strategies, design, and implement development programs, and drive talent mobility initiatives in partnership with our product and process organizations.
Oversee design and delivery of training programs through various methods, including instructor-led training, online modules, simulations, and workshops.
Lead the design and maintain governance / process to support in-market training support resources.
Own, manage, and monitor training evaluations to assess effectiveness, opportunities for improvement, and gaps in existing programming.
Manage the training budget to ensure the optimal utilization of resources.
Collaborate with finance and procurement department to oversee procurement of training materials, technologies, and external training providers.
Lead and manage a team of training professionals, including trainers, instructional designers, Super Users, and administrative staff to ensure training programs align with specific role needs.
Collaborate closely with all of our market leaders to ensure that all associates in all roles are equipped with what they need to be successful in their roles.
Foster a supportive and collaborate work environment that promotes culture of learning, continuous improvement, and professional growth.
Use your skills to make an impact
Required Qualifications
Bachelor’s degree
10 or more years’ experience in training in development in a clinical setting
5 or more years direct people leadership experience
Strategy and design experience of training organization
Up to date on tools and techniques for training in a hybrid environment
Experience and in-depth knowledge of instructional design principles and adult learning theory
Strong understanding of primary care operations, clinical workflows, and regulatory compliance
Proven track record of designing and implementing successful training programs that drive employee development and improve organizational performance
Excellent leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels
Ability to travel 15%-25% of the time
Preferred Qualifications
Masters of Education degree or other Master’s degree
Experience operating in a matrixed environment including collaboration with executives
Experience supporting associates who join an organization though mergers & acquisitions
Additional Information
Remote work at home anywhere across the US will be considered with preference given to candidates in the Eastern and Central time zones. Must be willing to work Eastern time zone hours.
Work-At-Home Requirements: To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested; Satellite, cellular and microwave connection can be used only if approved by leadership; Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense; Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job; Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Requires approximately 15-25%% travel as business needs dictate
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$184,800 - $254,100 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 04-29-2025
About us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources