Job Information
Jack Henry & Associates Administrator II, Systems/Network in Aurora, Illinois
Administrator II, Systems/Network
General information
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JobID
15701
Position Level
Individual Contributor
Team
Information Technology
Working Time
Full-Time
Position Type
Regular
Travel Requirements
10%
Workplace Type
Onsite
Preferred Location
Aurora, IL
Description & Requirements
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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.
This position will sit at our Aurora, IL Jack Henry location. Working hours will flexibly be 8:00AM to 5:00PM. On-call or after-hours duties required.
What you’ll be responsible for:
Monitors systems for optimum performance and availability.
Installs, configures and maintains systems, such as LAN, WAN, Internet and/or data networks.
Implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
Troubleshoots and resolves customer and internally-reported system problems.
Implements and monitors corporate security policies.
Documents and implements system procedures, policies and events.
Participates in on-call 24x7 support rotation.
Performs essential functions required for effective system backup and restore testing.
Performs periodic recovery testing of DR plans.
May manage data access and data permissions.
May assist support groups with applications installed on servers.
May perform other functions as assigned.
What you’ll need to have:
Minimum of three years of experience in systems/network administration or related field
What would be nice for you to have:
Bachelor’s degree preferred.
Applicable industry standard certifications.
Developing professional expertise. Works on non-complex to moderately complex projects. Exercises judgment within defined procedures and practices.
Good knowledge of IT infrastructure concepts and principles.
General communication and customer interaction skills
Excellent verbal and written communication skills.
Basic knowledge of products offered by JHA.
Able to troubleshoot and resolve customer problems in a timely manner.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.
Why Jack Henry?
At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstandingbenefit programs (https://jackhenry.avature.net/careers/LifeAtJH) to ensure the physical, mental & financial wellbeing of our people is always met.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit ourCorporate Responsibility (https://www.jackhenry.com/corporate-responsibility) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job description may be requested through the interview process at any time.