Job Information
Humana Organization Effectiveness Lead- Onboarding in Augusta, Maine
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We are seeking a strategic, results-driven and innovative leader to drive our New Leader Onboarding or Leadership Development, Top Talent, and Career Path programs. This new leader onboarding role is responsible for designing and facilitating enterprise-wide leadership development initiatives, accelerating top talent growth, and building scalable career path frameworks that align with our sales performance and organizational goals. This role is key to accelerating the development of high-potential talent and frontline leaders who are critical to customer satisfaction, growth, and retention. Ideal candidates will bring strong program design, facilitation, and stakeholder management experience, with a proven ability to tailor leadership development to fast-paced, customer-facing environments. A passion for innovation—including the use of AI technologies to personalize and scale learning—is essential.
The leadership development role will focus on designing, facilitating, and continuously improving scalable, high-impact onboarding experiences that accelerate the success of newly promoted or hired leaders in our fast-paced, sales-driven environment. This individual will partner with business leaders and cross-functional teams to ensure onboarding programs are aligned with organizational goals and leadership expectations. This role requires a forward-thinking professional who blends strong instructional design and facilitation expertise with project management, strategic planning, and a deep understanding of leadership development. The ideal candidate is a highly collaborative decision-maker who is passionate about empowering new leaders—and eager to innovate using AI and emerging technologies to elevate learning outcomes. Additionally, this person should have familiarity with frontline sales and service metrics(ie NPS, AHT, conversion, churn) and how leadership behaviors impact performance
Key Responsibilities:
Design and DeliverPrograms: Create scalable, inclusive, and engaging learning programs tailored to new people managers, aligning with organizational leadership competencies and business goals.Create leadership development and top talent experiences across multiple business units that build people leadership, emotional intelligence, and strategic thinking for sales and service roles—from team leads to emerging leaders.
Instructional Design: Apply adult learning principles, instructional design methodologies, and digital learning strategies to develop blended learning solutions (virtual, in-person, and self-paced).
Facilitation: Deliver high-impact workshops, leadership labs, and coaching sessions that foster growth, confidence, and capability in first-time managers. Lead engaging workshops and leadership cohorts that emphasize real-world application in customer-centric environments, including conflict resolution, coaching to KPIs, and influencing without authority.
AI & Innovation: Integrate AI-driven tools and technologies to personalize learning pathways,enable smarter learning,optimize content delivery, and measure program effectiveness.
Collaboration & Stakeholder Engagement: Partner cross-functionally with HRBPs, business leaders, DEI, and subject matter experts to ensure learning solutions are relevant, inclusive, aligned with real-world challenges, KPIs, and business goals
Strategic Thinking: Anticipate future new leader capability needs and recommend strategic learning interventions to build a strong leadership bench.Contribute to the development of a leadership pipeline strategy aligned to business growth, workforce planning, and evolving customer expectations.
Program Management: Drive program execution from end to end—including timelines, budgets, communications, evaluations, and continuous improvement using data and learner feedback.
Top Talent Acceleration: Identify and support rising stars with targeted development paths, stretch opportunities, peer networks, and mentorship experiences that fuel retention and readiness. Implement high-potential and top talent initiatives including cohort-based learning, mentoring, stretch assignments, and succession planning.
Build a scalable, engaging career path framework for key roles that fosters mobility, clarity, and retention within the sales organization.
Partner with HR, Sales, DEI, and other functions to ensure development experiences are equitable, inclusive, and aligned with broader talent strategies.
Collaborate with Sales, HR, andotherLearning & Developmentteamsto identify onboarding needs and role expectations for new leaders.
Develop onboarding roadmaps, toolkits, and resources that build leadership capability and drive early engagement and performance.
Establish clear success metrics and measure onboarding effectiveness through feedback, performance outcomes, and continuous improvement loops.
Ensure onboarding programs are inclusive and tailored to diverse leader backgrounds and business contexts.
Build stakeholder relationships and serve as a trusted advisor on effective leader transitions and readiness.
Evaluate program effectiveness using success metrics, feedback loops, and business outcomes.
Act as a strategic advisor and thought partner to senior leaders on talent development approaches.
Use your skills to make an impact
Additional Job Description
Qualifications
Bachelor’s degree required; Master’s degree preferred in Business, Organizational Development, or related field.
6+ years of experience in Learning & Development or Talent Management, with a focus on onboarding or leadership programs, especially for first-time people leaders , leadership development, talent management, or organizational developmentwith customer-facing roles
2+ years of experience leading a team of learning professionals
Proven experience in both designing and facilitating leadership and onboarding programs.
Experience supporting onboarding for sales organizations or call centers is highly desirable
Experience leveraging AI tools in learning design or delivery preferred(ie. adaptive learning platforms, chatbots, content curation tools, etc)
Stronglearning facilitation,instructional design and adult learning principles knowledge.
Excellent communication, stakeholder engagement, and project management abilities.
Preferred Qualifications
Familiarity with learning technologies, onboarding platforms, and evaluation tools.
Certifications incoaching,leadership tools or assessments (e.g., Hogan, Korn Ferry, MBTI, DiSC) are a plus.
Strong facilitation and presentation skills, with the ability to engage diverse audiences
Demonstrated project management capabilities and ability to manage multiple priorities
Experience leveraging AI tools in learning design or delivery preferred (e.g., adaptive learning platforms, chatbots, content curation tools)
Exceptional interpersonal and collaboration skills; comfortable working across all levels of the organization
Strategic mindset with a passion for innovation and experimentation
Demonstrated success designing and facilitating leadership, top talent, or career development programs.
Expertise in career pathing, succession planning, and leadership capability development.
Strongchange andproject management, cross-functional collaboration, and stakeholder engagement skills.
Strong instructional design and facilitation skills tailored to fast-paced, performance-driven environments
Proven ability to influence and collaborate with senior stakeholders across functions
Certifications incoaching,leadership tools or assessments (e.g., Hogan, Korn Ferry, MBTI, DiSC, CliftonStrenghts) are a plus.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$104,000 - $143,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 05-12-2025
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.