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RGIS Zone Manager, Manufacturing Warehouse Services -Atlanta, GA in Atlanta, Georgia

Description

The Manufacturing Warehouse Services, Zone Manager is responsible for leading the organization’s continuous improvement of People, Service and Profit in the MWS Vertical. This role leads teams through the in-store process. With a high focus on employees and customers, the Zone Manager delivers the final product by ensuring the flawless execution of service to our customers. This function builds highly productive teams, and creates a people centric work environment that results in high retention at all levels and financial growth across assigned zone. The Zone Manager embodies the company values (Integrity, Excellence, Teamwork, Respect and Innovation), customer obsession and makes safety and security a personal mission.

Job Responsibilities

  • Accountable for the successful execution of MWS events.

  • Responsible for the hiring, training and expansion of the MWS Zone team members.

  • Responsible to supervise and manage remote teams that could be residing anywhere in the continental United States.

  • With at least 80% of time spent in the field, the Zone Manager leads and develops employees, while building customer relationships, and delivering exemplary service

  • Develop specific training for MWS Supervisors, MWS Control Desk Operator, and MWS Quality Control team members.

  • Build and maintain high performing teams by identifying good talent through the hiring process, focusing on their growth and development while coaching and mentoring

  • While at events, assist in the training and development of other traditional zone supervisors, CDO’s and QC team members in the MWS process.

  • Foster a culture of inclusion and fairness for all members of the team

  • Achieve high retention within assigned zone, maintaining high employee engagement at all levels

  • Drive in-store standardize processes, ensure compliance with Company policies and procedures

  • Drive employee safety and security, ethical conduct, and address noncompliance appropriately

  • Establish and maintain exemplary customer relations, ensuring open lines of communication and continuously build customer relationships through service

  • Provide manager on duty (MOD) support for other zone managers in the region as required

  • Deliver on Operational Excellence (Perfect Events), Organizational Effectiveness (Retention) and Financial (Productivity) Commitments

  • Demonstrate RGIS core values of Integrity, Excellent, Teamwork, Respect and Innovation at all times

Qualifications

  • Bachelor’s degree or equivalent combination of experience and education may be considered

  • A minimum of two (2) years of experience in managing retail single, multi-store environments or a similar field

  • Leadership skills with a proven track record of developing people and building high performing teams

  • Strong understanding of managing profit & loss and controlling the levers that affect P&L

  • Effective collaboration with peers to deliver superb service to our customers

  • Ability to interact across business functions on a variety of items to achieve expected results

  • Effective customer relations skills and ability to respond to and react to customer service issues

  • Ability to teach and enforce company policy and compliance

  • Ability to successfully lead in a mobile/remote environment

  • Strong written and verbal communication skills.

  • Proficient in Microsoft Office applications

  • Excellent organizational skills with proven problem solving and decision-making skills

  • Extensive travel up to 75% would be required.

  • Possess a valid Driver’s License and active insurance coverage

Primary Location: USA-GA-Atlanta

Job Number: MAN00873

RGIS is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities

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