Splunk Senior Product Operations Manager (Remote, US Available) in Atlanta, Georgia
Senior Product Operations Manager
Join us as we pursue our exciting new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
Splunk is seeking a highly motivated Product Operations Manager. This person will play a critical role in helping to scale Splunk’s growth. Primary responsibilities include collaborating with product leaders to identify, capture, and analyze KPIs to improve product performance, operations, and alignment to business outcomes as well as driving critical initiatives across product and engineering teams to ensure successful execution and timely delivery.
What you'll do: Yeah, I want to and can do that.
This cross-functional role collaborates regularly with the rest of the product and engineering organization, along with marketing, finance, sales support, and customer success. As this role is new, there will be plenty of opportunities to take on varied projects in product working across multiple teams and departments.
The successful candidate will be an analytical rock-star that is comfortable working mostly in an unstructured environment and requires a self-starter and not afraid to ask difficult questions. Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment. Last but not least, a rolling up your sleeves demeanor is very important – Splunk is a very lean and entrepreneurial company.
Define and build out key metrics (e.g., product, customer usage, financial) to evaluate and assess business performance
Design, develop, maintain, and deliver Splunk-wide metrics and scorecards in the form of W/M/QBR reports to drive key business decisions.
Track results against the targets systemically, conduct the root-cause analysis, and present data-backed findings to senior leaders periodically
Assess key metrics and progress of key initiatives and ensure product commitments and priorities are being performed
Identify potential growth opportunities including new markets, verticals, geos in a data driven and analytical approach.
Collaborate with the data analytics and GTM teams to establish a single repository of metrics. Monitor and analyze existing metrics and partner with internal team members to find opportunities for improvement
Establish and manage the operational cadence including weekly operational reviews, monthly and quarterly business reviews to ensure progress against our strategy and plan
Drive cross-functional initiatives to improve efficiencies and streamline processes across product teams and with GTM to improve product delivery
Manage critical x-product initiatives and dependencies, and provide regular status updates to senior leadership to drive alignment on key strategic decisions and/or asks required to achieve our committed plans
Communicate key updates and dependencies across relevant partners to ensure seamless operational interlock and product delivery
Requirements: I’ve already done that or have that!
5+ years of experience in management consulting, banking or an analytical role in enterprise software or SaaS companies. Must possess strong analytical, problem-solving skills, and high attention to detail
Works effectively in an unstructured environment requiring new perspectives and creative approaches, and with multiple competing deadlines. Strong work ethic
Strong interpersonal skills with demonstrated track record for building collaborative relationships across all levels of the organization
Ability to communicate clearly to both technical and non-technical audiences
Strong organizational and program management skills as well as the ability to adapt quickly to changing priorities, assignments, and roles
Undergraduate degree in Computer Science, Math or Engineering or related field, or equivalent practical experience
MBA or equivalent practical experience
Prior knowledge of Splunk a plus.
What We Offer You: Wow, I want that.
A constant stream of new things for you to learn. We're always expanding into new areas, bringing in open source projects and contributing back, and exploring new technologies.
A set of extraordinarily hardworking, innovative, open, fun, and dedicated peers all the way from engineering and QA to product management and customer support.
Growth and mentorship. We believe in growing Splunkers through ownership and leadership opportunities. We also believe mentors help both sides of the equation.
A stable, collaborative, and supportive work environment.
We don't expect people to work 12-hour days. We want you to have a successful time outside of work too. Want to work from home sometimes...No problem. We trust our colleagues to be responsible with their time and dedication and believe that balance helps cultivate an extraordinary environment
This isn’t a job – it’s a life changer – are you ready?
Splunk has been named one of San Francisco Bay Area’s “Best Places to Work” by the San Francisco Business Times, ten years in a row. We offer a highly competitive compensation package and a plethora of benefits.
Splunk is proud to be an equal opportunity workplace and is an affirmative action employer. We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. (Colorado only) Minimum base salary of $115,000. You may also be eligible for incentive pay + equity + benefits.Note: Disclosure per sb19-085 (8-5-201 et seq).
Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.
Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.
Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!
Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.
We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.
Benefits & Perks: Wow! This is really cool!
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.
This isn’t a job – it’s a life changer – are you ready?
Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to firstname.lastname@example.org. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.
Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.
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