Job Information
Lincoln Financial Recovery Specialist I in Atlanta, Georgia
Alternate Locations: Work from Home; Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska)
Work Arrangement:
Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.
Relocation assistance: is not available for this opportunity.
Hiring Manager: Danielle Randall
Requisition #: 74482
The Role at a Glance
We are excited to bring on a Recovery Specialist to join our Claims Organization supporting Group Protection in our Omaha, Atlanta, Charlotte, or Dover based office.
Background Details
The Financial Services Team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment. Training will be led by one of our dedicated trainers in a virtual setting, along with a cohort of peers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group.
As a Recovery Specialist will be responsible for managing the calculation and recovery of offsets, settlements, and overpayments of disability claims. In this role, you will gather financial and other relevant information from customers, claimants, claims case managers, and vendors to validate benefits paid and calculate potential overpayments and negotiate timely, appropriate repayment arrangements and settlements.
What you'll be doing
You will pro-actively identify claims with potential benefits based on other income sources and establish offsets within the system. In addition, you will document, update, and maintain claims accurately in defined tracking system with key dates and outcomes.
You will collaborate with identified contact (vendors, claims case managers) via email and telephone to resolve issues and improve customer efficiencies.
Analyze and calculate complex financial payments (VDI, variable tax, etc.) from customers, claimants, Disability Case Managers, and vendors. Interpret policy/contract provisions, calculation modes, benefit offset options, and work earnings.
You will perform task by applying core knowledge obtained from the role and acquires increasingly more knowledge to apply in the role. You will provide quality service at goal (or higher) and achieve production goals set for each daily task performed.
You will support and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
You will consult with claimants and customers to explain calculations and collection processes. In addition, you will negotiate settlements and repayment plans while keeping within state and federal debt and collection guidelines.
You will deliver and fosters a “customer centric” approach by providing value to customers beyond their expectations that demonstrates the priority of the customer’s needs and promise executes on follow-up.
What we’re looking for
Must-have experience (Required) :
High School Diploma or GED.
0-1+ Years of claims experience with an Associate’s Degree or above OR 2-3 years of claims experience that directly aligns with the specific responsibilities for this position and no degree.
Effective strong written, verbal communication skills and mathematical skills.
Ability to maneuver through multiple systems/databases/platforms/software.
Ability to be adaptable/flexible as business needs change.
Ability to problem solve and make independent decisions, while providing compassionate customer service.
Research and data entry experience in a fast-paced environment.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Nice-to have Experience (Preferred) :
Familiarity with medical terminology.
Financial acumen
Disability Contractual acumen
Application Deadline
Applications will be accepted through 04/28/2025, subject to earlier closure due to applicant volume
Level: N3-1
The pay range for this position is $24.07 - $25.53 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.
Additional Information
This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.
Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.
Benefits at a Glance (https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf)
This Employer Participates in E-Verify. See the E-Verify (https://www.e-verify.gov/) notices.
Este Empleador Participa en E-Verify. Ver el E-Verify (https://www.e-verify.gov/es) avisos.
Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.