Job Information
Robert Half Patient Services Specialist in Atlanta, Georgia
Description We are looking for a proficient Patient Services Specialist to join our team in the medical devices industry, based in Atlanta, Georgia. As a Patient Services Specialist, your primary role will be to manage and coordinate our diagnostic devices, handle patient data, and provide top-notch customer service. You will be interacting with various internal systems including Salesforce, ensuring the smooth operation of our patient services.
Responsibilities:
• Manage the entry and processing of new patient information in our internal systems and Salesforce.
• Handle the initialization of devices for each patient through our internal systems.
• Ensure the addition and update of necessary documentation for each device per customer.
• Generate accurate shipping labels for device deliveries.
• Upload pertinent reports to the system for easy access and reference.
• Monitor and maintain the delivery tracking system for devices to and from patients.
• Serve as the first point of contact for general phone or email inquiries from sleep clinics.
• Assist in the scheduling and tracking of patients and devices when required.
• Anticipate and identify issues that may delay material delivery, and liaise with internal teams and customers to resolve such issues.
• Maintain a high level of professionalism and communicate effectively in all interactions. Requirements • Proven experience in the Medical Devices industry is highly desirable.
• Previous experience in a similar role as a Patient Services Specialist is advantageous.
• Strong proficiency in Customer Service, with the ability to maintain a high level of professionalism and empathy at all times.
• Proficiency in Data Entry, with a strong attention to detail and accuracy.
• Solid experience in Administrative Assistance, including scheduling appointments, managing patient records, and coordinating with medical staff.
• Excellent interpersonal and communication skills, with the ability to interact effectively with patients, medical professionals, and other staff members.
• Self-motivated and able to work independently, as well as part of a team.
• Strong organizational skills, with the ability to prioritize tasks and manage time effectively.
• Familiarity with medical terminology and healthcare regulations is beneficial.
• A strong sense of ethics and a commitment to maintaining patient confidentiality. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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