Job Information
Oracle Operations Program Manager in Atlanta, Georgia
Job Description
Building off our Cloud momentum, Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This team focuses on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a world class engineering center with the focus on excellence. At Oracle Health, our mission is to improve healthcare and quality of life globally through better experience and easier access to health and research data for patients and healthcare providers. We are looking for hands-on engineers with expertise and passion in solving difficult problems in all areas of software engineering: distributed systems, identity, security, observability, and user experience. This is a greenfield opportunity to design and build new cloud centric applications from the ground up. We are growing fast, still at an early stage, and working on ambitious new initiatives. An engineer at any level can have significant technical and business impact here. You will be part of a team of smart, motivated, diverse people, and given the autonomy as well as support to do your best work. It is a dynamic and flexible workplace where you’ll belong and be encouraged.
Job summary:
As an Operations Program Manager, you will drive key operational initiatives and ensure smooth execution of critical processes for a fast-paced technology team. This role requires strong organizational skills, cross-functional collaboration, and the ability to manage multiple priorities effectively.
Hiring & Workforce Management: Oversee headcount planning, track hiring progress, manage backfills and incremental positions, and report on hiring health weekly.
Executive Operations Call Management: Lead the SVP-level operations call for the team, ensuring all updates are gathered, reviewed, and presented accurately.
Corrective & Preventive Actions (CAPAs): Track and manage CAPAs to ensure timely resolution and compliance.
Service Level Agreements (SLAs): Monitor and report on SLAs, ensuring adherence to defined performance metrics.
Security & Compliance: Manage Security Central tickets, ensuring visibility and timely resolution before deadlines.
Process Improvement: Recommend process improvements and serve as an escalation point for all issues and questions associated with operational efficiency.
Chief of Staff (COS) Requests: Handle and execute operational tasks and ad-hoc requests from the Chief of Staff.
General Operations Support: Drive additional operational initiatives as needed to support the team’s efficiency and effectiveness.
Job Requirements:
Excellent oral and written communications skills and experience interacting with both business and Development/Engineering staff at all levels including the executive level.
Solid analytical, planning, and interpersonal skills with an ability to handle competing demands.
Strong knowledge and understanding of business need with the ability to establish/maintain high level of customer trust and confidence.
Strong experience of software development process models as well as expert knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment.
Strong skills to evaluate product performance metrics, as well as diagnose and resolve issues.
Experience with technical design discussions and ability to summarize complex trade-offs and options in presentation and technical documentation
Ability to effectively represent engineering perspectives to partner organizations, product teams, and executive leadership.
Ability to work across and engage individuals and teams located across multiple geographies and or cultures.
Minimum Qualifications:
Bachelor's degree in computer sciences, software engineering, technology management, business management, or similar.
5+ years of experience as hands-on technical project / program manager; preferably in a related industry.
Advanced knowledge of the full life cycle of product development and experience launching and operating customer-facing cloud services
Preferred Qualifications:
8+ years of project management, product design or related experience
Master’s degree in Computer Science, Business Administration or equivalent work experience
Thorough understanding of public cloud infrastructure services, such as Compute, Storage, Identity and Networking
Demonstrated knowledge of AWS, Azure or Google IaaS, SaaS and PaaS services.
Career Level - IC4
Responsibilities
Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.
Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. Seven years of project management, product design or related experience preferred.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer