Job Information
Lumen Lead Software Support Engineer in Atlanta, Georgia
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Lead Software Support Engineer is responsible for the availability, health, and support of production applications in various environments, on-premises and cloud-based. In this role, you will help also provide technical leadership to a team of production support personnel and contribute to all phases of operational support.
Location
This is a Work From Home position available from any US-based location.
You must be a US Citizen or Permanent Resident for consideration.
The Main Responsibilities
Provide technical direction and knowledge to ensure day-to-day availability and health of production applications assigned to the support team.
Develop and refine technical standards for production application monitoring and support. Identify and recommend process improvements.
Proactively develop and maintain scripts to automate support functions or to monitor and manage the application environment.
Identify and determine actions needed to address anomalies affecting application availability, performance, workload, and infrastructure resilience.
Lead troubleshooting, analysis and resolution of incidents impacting application availability to minimize user impact and downtime.
Work with cross functional teams to determine incident cause and to identify and implement countermeasures to prevent future problems.
Partner with application development teams and vendors regarding scheduled deployment of software releases or configuration changes and provide post release support.
Identify and adjust monitoring, process, and documentation in support of planned application changes.
Understand and adhere to standard change and incident management processes.
Establish and maintain operational documentation and recovery plans for production applications.
Coordinate with infrastructure teams regarding potential application impacts due to their scheduled maintenance activities involving servers, storage, databases, network, application platform/framework, security, etc.
Provide technical recommendations and assist in initiatives or projects involving application stabilization, upgrades or migration efforts.
Provide guidance and respond to general production support questions, issues, or concerns.
Provide regular communication on the status of work, projects, and initiatives.
Drive simplification and efficiencies within the scope of production support.
What We Look For in a Candidate
Bachelor's degree or equivalent education with 7+ years relevant experience or Master's degree with 5-7 years’ experience.
Experience with Kubernetes, Docker, Tomcat, Apache, Wildfly, JWS, EAP, FUSE, and WebLogic.
Extensive experience with Linux, Unix, and Windows operating system environments.
Strong troubleshooting and problem-solving skills in support of complex applications.
Strong team player and independent performer able to lead technical analysis confidently and proactively.
Knowledge of IT tools such as AppDynamics, Zabbix, BigPanda, ServiceNow, Dimensions, GitHub, Nexus, Morpheus, Microsoft Teams, Excel, SharePoint, etc.
Strong experience with script writing.
Strong verbal and written communication skills.
Ability to multitask and manage multiple projects and work efforts.
Experience working with resources in an international work environment.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits (https://jobs.lumen.com/global/en/benefits-statement)
Bonus Structure
#LI-PS1
Requisition #: 337791
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Application Deadline
04/11/2025