Job Information
Delta Air Lines, Inc. Lead Digital Designer in Atlanta, Georgia
How you'll help us Keep Climbing (overview & key responsibilities)
At Delta, our Digital Experience Team is the driving force behind shaping cohesive and impactful digital journeys. We are committed to human-centered design to address the dynamic needs of today’s users while advancing future possibilities. Our approach involves transitioning from individual skill teams to collaborative Design & UX teams with a continued focus on design excellence that sets the bar for digital experiences and inspires product teams at Delta. We are inviting top-tier talent to join us in this journey to drive the creation of exceptional digital experiences for our customers and employees.
As a Lead Digital Designer, your role is essential to driving solutions with designers to craft intuitive and accessible interfaces that balance user needs with stakeholder objectives. You will combine strategic and critical thinking skills, visual design expertise, and a deep understanding of user behavior and user experience best practices to bring digital products to life. Your design decisions will be based on qualitative and quantitative insights, collaborating closely with product teams to deliver value. Additionally, you will foster a human-centered design culture, creating seamless interactions across Delta’s digital ecosystem that reflect the brand message and positioning.
Responsibilities:
Lead a portfolio of work to deliver innovative and user centric experiences across Delta’s digital platforms in support of overall business goals and objectives.
Effectively identify and communicate the strategic approach needed to shape the scope and deliverables of a project.
Deliver key project artifacts with a hands-on approach to include high fidelity designs and interactive prototypes, documenting current and future state workflows/IA, and facilitating Design Thinking sessions with output summaries and recommendations.
Be the key focal for product teams in your assigned portfolio, influencing design and shaping product decisions that are led by insights, data and research.
Work closely with product teams to shape product roadmaps.
Coach senior and junior designers on domain knowledge, methods and tools.
Lead design sprints and design strategy sessions in collaboration with product teams.
Contribute to the enhancement of Delta's omnichannel digital design system.
Maintain consistency with brand guidelines across all digital assets.
Work with the design leadership team to evolve the Digital Experience group, including the growth of the team's enterprise design position with developing and communicating design best practices.
Collaborate with product teams, fellow designers, content strategists, analysts and user researchers to create intuitive user experiences.
Work across and lead multiple project streams
What you need to succeed (minimum qualifications)
Minimum of 8+ years of experience in designing, leading and delivering digital design experiences, with a focus on product design, user workflows, and UX/UI solutions for both websites and mobile applications.
A robust portfolio showcasing your proficiency of design principles and end-to-end design process.
Proficiency in utilizing design systems using Figma, and prototyping tools.
Familiarity with user research and testing methodologies and champion how these principals fit into the product lifecycle to inform key experience decisions.
Strong foundation in interaction design, information architecture, visual design and applying an iterative design approach.
Expertise in responsive and mobile-first /native application design principles.
Basic knowledge of front-end technologies and frameworks.
Proficiency in Design Thinking methods and Agile framework.
Effective communication, collaboration, and facilitation skills framed with effective storytelling and presentation capabilities
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
Degree in design, human-computer interaction, Human Factors, or related field.
Knowledge of digital accessibility design, service design, Design Thinking methodology, and human-centered design methods.
Previous experience in designing for retail, customer and/or employee touchpoints.
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
Competitive salary, industry-leading profit sharing program, and performance incentives.
401(k) with generous company contributions up to 9%.
New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).
In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
10 paid holidays per calendar year.
Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
Non-birthing parents are eligible for 2-weeks of paid parental leave.
Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
Domestic and International space-available flight privileges for employees and eligible family members.
Career development programs to achieve your long-term career goals.
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
Recognition rewards and awards through the platform Unstoppable Together.
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here