Job Information
Fiserv ISV Operations Manager in Atlanta, Georgia
Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
ISV Operations Manager
ISV Operations Manager
What Does a Successful ISV Operations Manager Do at Fiserv?
You’re the voice of calm in the whirlwind of product launches, technical integration, and high-stakes partner relationships. A successful ISV Operations Manager balances precision with adaptability, becoming the go-to contact for our Integrated Software Vendor (ISV) clients. You’ll work side-by-side with a Professional Development Executive (PDE) to support key accounts—steering onboarding, fielding day-to-day questions, and keeping operations smooth from first integration to long-term growth.
About The Team
This role supports Fiserv’s expanding ISV ecosystem, which sits at the intersection of software and payments. Our team is highly collaborative, client-obsessed, and committed to delivering world-class operational support to software partners powering small and medium-sized businesses.
What You Will Do
Serve as the operations point of contact for an assigned portfolio of ISV clients.
Build and maintain trusted, long-term relationships with partner organizations.
Support onboarding, integration, and ongoing operational needs of partners.
Translate internal processes and policies clearly for external users.
Field and resolve operational issues, collaborating across teams as needed.
Represent partner needs internally and advocate for continuous improvement.
Provide timely, thorough support to drive an exceptional partner experience.
Maintain reporting and perform internal audits as needed.
Navigate ambiguity with confidence and adapt to rapidly changing technologies.
What You Will Need To Have
High school diploma or equivalent (college degree preferred).
1–2 years of experience in a customer-facing role.
Familiarity with operational processes, systems, or workflows in a technology or payments environment.
Ability to clearly explain complex concepts to both technical and non-technical audiences.
Comfortable juggling multiple priorities in a fast-moving environment.
What Would Be Great To Have
Integrated payments or fintech experience.
Strong communication and presentation skills—written and verbal.
Experience supporting software platforms or partner-based ecosystems.
Organized, adaptable, and able to think outside the box while working within process.
Willingness to occasionally flex hours to support partner needs.
#LI-JI1
#LI-Onsite
Salary Range
$0.00 - $0.00
These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.