Job Information
Accenture Service Delivery Operations Lead in Arlington, Virginia
As a Service Delivery Operations Lead, you will be responsible for assigning and managing work assignments, driving people management activities for the delivery team, and managing service delivery quality and cost.
Key Responsibilities:
Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Expert proficiency in Business Operation Management is required. Expert level of proficiency in Trading and Investment Management is recommended.
Quality Management with Advanced proficiency, Service Delivery with Advanced proficiency, and SLA Management with Advanced proficiency are suggested skills.
Develop and implement strategies to optimize service delivery quality and cost
Lead and mentor the delivery team to ensure efficient operations
Analyze and improve processes to enhance overall service delivery performance
Collaborate with cross-functional teams to drive continuous improvement initiatives
Point of contact for issue escalation and resolution
Perform core business process transactions according to defined methods, procedures, and standard delivery solutions
Manage risks and security requirements associated with business process
Identify gaps and propose continuous improvement measures
Basic Qualifications:
- Minimum 5 years of brokerage experience
Preferred Qualifications:
Advanced proficiency in Quality Management
Advanced proficiency in Service Delivery
Advanced proficiency in SLA Management
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.
The application window for this job will remain open until at least 03/31/2025. However, if this date has passed and this role is still posted, please note we are still accepting applications.
Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)
Role Location Annual Salary Range
California $73,800 to $182,600
Colorado $73,800 to $157,800
District of Columbia $78,500 to $168,000
Illinois $68,300 to $157,800
Minnesota $73,800 to $157,800
Maryland $68,300 to $146,100
New York $68,300 to $182,600
Washington $78,500 to $168,000
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