Job Information
Amazon Program Manager, Content Design, Learning and Development in Arlington, Virginia
Description
Leader Talent Development (LTD) is looking for a Content Designer to build scalable training and leadership programs within North America Amazon Logistics (AMZL). This role requires scoping and creating project plans, planning and managing on-the-job learning programs including content design, development and measurement across multiple modalities and formats. The ideal candidate will have proven instructional design experience, strong communication skills and the ability to build strong relationships and influence key stakeholders. They will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. This is an individual contributor role where cross-functional partnerships will be key to success.
Key job responsibilities
Manage projects amidst ambiguity, competing priorities, and challenging deadlines, adapting quickly to changing circumstances, processes and priorities
Maintain a deep understanding of program and learner roles to ensure that learning solutions align with audience training needs
Partner with subject matter experts and program stakeholders to identify learning goals and outcomes
Collaborate with cross-functional teams to identify business needs that can be addressed via learning solutions
Design, develop and deploy learning modules, scenarios, simulations, videos, job aides, instructor-led training, remote instructor-led training, eLearning and knowledge assessments
Measure impact and quickly revise content/modality to address specific feedback, as needed
Contribute to the development and implementation of templates, learning models and overall best practices
Demonstrate knowledge of learning principles and methodologies and ability to communicate difficult concepts and processes using clear and simple language and visuals
Identify gaps, assess needs, create goals, and work backwards to develop right-sized learning solutions
Maintain knowledge of new developments in learning design and learning analytics through continuous research to drive innovation
A day in the life
Day to day activities include developing training content, holding meetings with project owners and SMEs to gather feedback and other information in order to drive ownership to plan and develop training initiatives.
About the team
Our purpose is to deliver exceptional leadership development content for NA AMZL Ops, fostering professional growth through high-quality, standardized, and technologically advanced training programs. We are committed to maintaining and creating relevant, up-to-date content that aligns with business needs and customer feedback, ensuring Earth's best employer has the most capable leaders. Our team is dedicated to continuous improvement, leveraging customer obsession and efficient processes to provide a positive learning experience that drives operational excellence and career advancement.
Basic Qualifications
2+ years of industry work experience
2+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Preferred Qualifications
3+ years of driving end to end delivery, and communicating results to senior leadership experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Bachelor's degree in computer science, technology, design
2+ years experience using storyline and xAPI
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.