Job Information
Robert Half Representative, Customer Service - Skilled in Antioch, Tennessee
Description
We are in search of a dedicated Customer Service Representative to join our remote team of sales support specialists. In this role, you will be primarily responsible for providing exceptional customer service related to sales, sales promotions, installations, and communications. This role offers a long term contract employment opportunity within our organization.
Responsibilities:
• Ensure maintenance of good customer relations and resolution of customer claims and complaints in line with consumer laws.
• Accurately process customer credit applications.
• Maintain precise customer credit records.
• Develop initiatives to proactively inform and educate customers.
• Respond effectively to customer inquiries and resolve them promptly.
• Monitor customer accounts and take appropriate action based on account status.
• Develop improvement plans based on customer survey responses.
• Adhere to well-defined procedures and tasks while making decisions.
• Utilize a basic understanding of work routines and procedures in the discipline.
• Participate in specialized training to enhance service delivery.
Requirements • Excellent customer service skills, with a proven track record in a similar role.
• Strong communication abilities, both written and verbal, to effectively handle customer interactions.
• Demonstrated sales experience, with a focus on customer satisfaction and revenue growth.
• Experience in conducting and implementing training sessions to improve team performance.
• Understanding of various procedures relevant to customer service operations.
• Familiarity with planning processes to ensure smooth workflow and customer satisfaction.
• Experience in claim administration, including processing and resolving customer claims.
• Proven ability to handle and resolve customer complaints in a detail oriented manner.
• Knowledge of law and regulations that govern customer service operations.
• Strong decision-making skills, with the ability to make sound judgments in high-pressure situations.
• Experience in implementing sales promotions to boost sales and attract new customers.
• Proficiency in using NIS, with a focus on managing customer databases and tracking service requests.
• Experience in conducting and analyzing customer surveys to improve service delivery. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .