Job Information
Oracle Sr Systems Engineer in Annapolis, Maryland
Job Description
Building off our Cloud momentum, Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This team focuses on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a world class engineering center with the focus on excellence. At Oracle Health, our mission is to improve healthcare and quality of life globally through better experience and easier access to health and research data for patients and healthcare providers
Since 1986, the Oracle Health Immediate Response Center has been the “ER” for our customers around the world who provide patient care. As a Systems Analyst III, your primary task will be to provide mission critical incident management support and service restoration to Oracle Health customers. You will perform troubleshooting investigations through both front end and back-end tech stacks by capturing log files, querying tables, updating/cycling servers, etc. Through the lifecycle of investigation, you will also document thoroughly notes and activities as it pertains to the investigation and mitigation of customer issues.
This team focuses on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a world class engineering center with the focus on excellence. At Oracle Health, our mission is to improve healthcare and quality of life globally through better experience and easier access to health and research data for patients and healthcare providers.
Minimum Qualifications:
U.S. Citizenship on U.S. soil is required.
Bachelor’s degree in information systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent relevant work experience.
Candidate must be willing to work a 5-5-4 shift (5 days on, 5 off, 4 on…etc.), working the hours of 7AM - 7PM Central Time.
Good Knowledge and hands on experience with Linux/ Unix(command-line) and SQL
Familiar with Relational database
Personal/enterprise network exposure
Experience providing phone-based customer/technical support and escalation management
Experience in Application Support
Preferred Qualifications:
Experience with Citrix deployment and administration.
Experience handling production systems running Windows Server OS, Active Directory, Group Policy, Linux or UNIX.
Use of ticket documentation system - Remedy, ServiceNow, Jira etc.
Quickly assess emergency technical issues at hand and their impact on operations.
Own a web conference bridge call to page out and drive major incidents toward resolution.
Prioritize work queue based on severity and urgency balanced with customer and business needs.
Resolve emergency issues on client systems, both preventatively and reactively, through implementing live fixes.
Maintain detailed logs of technical investigations, communication with other teams, and resolutions for future reference and compliance audits.
Configure and update alarm settings based on operational requirements or changes in the environment.
Work closely with other departments to ensure a coordinated response to urgent technical issues affecting clients, both preventatively and reactively.
Lead cross-team collaboration for active emergency technical issues, ensuring all relevant stakeholders are involved in live discussions and decision-making.
Provide clear and timely updates on technical investigations through live documentation, phone call discussions, email, and/or page-out broadcasts.
Assist in coordinating the development and implementation of action plans that provide urgent fixes to client-facing issues.
Keep detailed records of the discussions, decisions made, and actions taken during the emergency fix process.
Career Level - IC3
Responsibilities
Work closely with Oracle's internal business and development teams to drive the technical/functional global implementation of Oracle's applications internally. The main responsibilities may include: Manage all aspects of internal deployment projects and work closely with the internal teams on status, issues and communications. Define business specifications with the internal user community for the global deployment of the application. Define and drive business specifications for product and component integration points. Map standard application functionality to global/local business specifications. Manage product gaps from business specifications to product enhancement and/or business process change. Define product enhancements to drive solutions for all customers. Manage product setup definition and configuration along with internal business process teams. Manage all aspect of product rollout and coordination with internal teams. Define specifications for data migration from legacy systems into newer applications. Define specifications for data interfaces between applications for product rollouts. Manage user acceptance testing and transfer of information to internal teams. Provide technical support for implemented applications; diagnosing and reporting bugs, applying patches and upgrades as needed. Establish priorities for feasibility studies, systems design and implementation to develop new and/or modify the company's information processing systems. Coordinate with functional departments involved to collect system specifications, techniques, and controls. Interact with senior management within Product Development, Business organizations and Global IT.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $33.94 to $67.88 per hour; from: $70,600 to $141,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
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Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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