Job Information
TEKsystems Network Operations Technician in Annapolis, Maryland
Top Skills' Details** OVERNIGHT SHIFT(11 PM -7:30 AM) *
Experience in a Network/Security operations center - 24/7 support environment; Proven experience in the intake, prioritization, triage, troubleshooting and escalation of network/systems/application incident and problem management.
Previous experience monitoring and troubleshooting system performance, troubleshoots, resolves, or escalates network issues; monitoring network management systems
3.Hands on knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.; Hands on knowledge and understanding of ITIL/ITSM concepts and practices (Currently leveraging SNOW within this Operations Center- previous ServiceNow ticketing experience preferred).
- Customer Service/Call Center experience; Great communication, collaboration skills as this role interacts with internal technology stakeholders and external customers directly.
Description:
Primary Responsibilities:
• Monitors network management system and engages telecom providers to drive restoral efforts.
• Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
• Solves systems and network problems/questions with limited scope and complexity.
• Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
• Identifies resolutions of routine technical queries from Collins Aerospace CAS customers and CAS Business Units.
• Takes guidance from other team members or management to resolve less routine issues.
• Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.
• Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.
• Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.
• Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.
• Participates in network solutions design and configurations.
• Analyzes issues and provides customers with guidance to resolve problems
• Individual job duties may vary.
• This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.
• Strong Customer Service skills
• This position is for Overnight Shift 11 PM - 7:30 AM
Skills:
Ccna, Troubleshooting, Support, Network connectivity, Network operations center, Noc, Lan/wan, Cisco routers, Operation, Customer service, Wan, Infrastructure, Customer support, Network monitoring, net+, A+, Router, Security+, Cisco ios, Network operations, Data center operations, Network infrastructure, Tcp/ip
Top Skills Details:
Ccna,Troubleshooting,Support,Network connectivity,Network operations center,Noc,Lan/wan,Cisco routers,Operation,Customer service,Wan,Infrastructure,Customer support,Network monitoring,net+
Additional Skills & Qualifications:
Basic Qualifications:
• Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
• Knowledge and understanding of ITIL/ITSM concepts and practices.
• This position requires AA/AS degree or other 2-year post high school training with a minimum of 6 years of relevant experience.
• In the absence of a HS diploma, GED or AA/AS degree, 8 years of relevant experience is required OR
• A Bachelor’s degree in the appropriate discipline and less than 2 years of relevant experience.
• Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position.
Preferred Qualifications:
• Knowledge of Remedy, Netcool, Office 0365, ServiceNow
• CCNA certification
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.