AMVETS Jobs

Company :

Highmark Health

Job Description :

JOB SUMMARY

This job is the primary customer point of contact for the consultation, planning and management of growth opportunities identified by Sales and primarily associated to Vendor Supported as well as Third Party Administrator (TPA) implementation efforts. Partners with business stakeholders to ensure transparency throughout the identification of Sales opportunity, Sale execution and implementation of the required capability. Partnership includes, but is not limited, to communication of financial management of all requests as well as escalation of risks and issue management for each initiative. Completes tasks through direct report as well as engagement of matrixed staff from dependent/impacted delivery teams. Engages with targeted vendors to ensure the needs of the customer are being met through standard, repeatable processes in order to deliver positive, cost effective customer experiences. Primary interaction will be with the Business Owners, Vendors, Direct Reports and Matrixed Staff to monitor progress and ensure quality delivery. The incumbent drives customer value through identification and implementation of enhanced processes and technology that ultimately decrease cost and increase speed to market.

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.

• Engage with Vendor Integration Analysts to review and maintain a comprehensive understanding of all active work efforts. This includes understanding scope, statuses, risks, issues and financials related to in-flight projects as well as prospective initiatives.

• Meet regularly (daily) with appropriate business stakeholders to ensure alignment on the customer strategies and business needs to secure upcoming sales opportunities. Additional points of conversation will bestatus of in flight projects (timelines and spend) and associated issues and risks requiring discussion and resolution.

• Support customer as they identify new business opportunities and gather customer needs as well as engage with vendors. Participate in conversations with vendors representing the technical aspects of the integration effort.

• Engage with Vendor Integration Analysts as well as matrixed resources to solicit, vet and developprocess and technology improvement recommendations in support of increased quality, timeliness and cost effectiveness of deliverables. Champion recommendations as needed to secure necessary support (leadership/financial)to realize benefits.

• Develop and maintain collaborative working relationships with Vendorssupported by the Vendor Integration Team. Ensure Vendors are adopting and adhering to HMHS standard processes and technical protocols. When deviations from standards are necessary, negotiate with vendor to minimize HMHS Impacts.

• Build, maintain and share expertise related to all vendor relationships supported by the Vendor Integration team. Use expertise to encourage development of reusable assets in support of expediting delivery of future vendor opportunities.

• Maintain and grow documentation library to support customers and vendors.

• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's Degree in Business Administration, Business Management, Computer Science, Computer Information Systems or related field

Substitutions

• 6 years of relevant work experience in lieu of a Bachelor’s Degree

Preferred

• Master's Degree in Business Administration, Business Management, Computer Science, Computer Information Systems or related field

EXPERIENCE

Required

• 7 years in the Healthcare Industry

• 5 years in a management or leadership role

• 5 years in Strategic Consulting OR Analytic Consulting

• 5 years in Vendor Relations OR Customer Engagement

Preferred

• 10 years in Information Technology OR Information Systems

• 7 years in Sales

SKILLS

• Customer Relations

• Leadership

• Consulting

• Budget Management

• Presentation

• Customer Rooted Problem Solving

• Strategic Decision Making

• Strong understanding of the healthcare industry, consumer engagement and customer design

• Effective communicator to all levels of the organization

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$92,300.00

Pay Range Maximum:

$172,500.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J262217