Job Information
Wabtec Corporation Inside Account Manager - Shortline Rail in Annapolis, Maryland
It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
Who will you be working with?
The Inside Account Manager is responsible for driving ongoing customer success and growth for Wabtec Shortline Rail customers. This entry-level sales position focuses on the Shortline Rail space, particularly on products in the Wabtec RailConnect suite and TMS solutions.
How will you make a difference?
The role combines elements of customer success management and strategic account executive responsibilities, with an emphasis on inside sales (no travel required). The right candidate will have the opportunity to grow in the role and take on more responsibilities over time.
What do we want to know about you?
Bachelor's Degree in business, marketing, or related discipline (or equivalent industry experience)
2-3 years of experience in Rail preferred
Hands-on experience using Wabtec TMS solutions preferred
Capable of demonstrating TMS, mCrew, eBOL, BI/AA, with high-level understanding of Shortline Revenue Accounting
Experience dealing with customers in a training, teaching, and consulting perspective
General urgency in execution and ability to adapt and change quickly
Desired Characteristics:
Business Acumen:
Strong business analysis, problem-solving, and strategy development skills
Ability to identify customer's business and strategic needs, concerns, and desires
Personal Attributes:
Proactive engagement with cross-functional teams to resolve issues and design solutions
Emotional intelligence and ability to influence others
Accountability for decision-making with incomplete or conflicting information
Growth Potential:
This role offers significant opportunities for professional development and career advancement. As the incumbent gains experience and demonstrates success, they may take on increased responsibilities, including:
Expanded account management duties
Leadership in strategic planning and execution
Potential for future travel to key accounts (up to 35%)
Advancement into senior sales or customer success roles
What will your typical day look like?
Develop and execute action plans to achieve identified Shortline Rail customer outcomes for named accounts
Drive post-sales engagements with strategic Shortline accounts and participate in relevant pre-sales activities
Collaborate cross-functionally to guide customers through the onboarding process
Perform Customer Value Assessments (CVA) to ensure full value capture of Wabtec's TMS solution
Manage customer interactions to establish credibility and trust as a business advisor
Work with Shortlines to expand penetration and develop holistic solutions
Execute growth plans to increase the adoption of existing offerings and drive demand for new offerings
Develop and measure key performance indicators for Shortlines
Achieve customer success outcomes, including reduced churn, revenue expansion, higher product adoption, and improved customer satisfaction
Advocate for Shortline needs/issues cross-departmentally and manage account escalations
Identify new sales opportunities and meet deadlines for customer accounts
Collaborate with software development teams and product management to drive key activities
Develop a deep understanding of customers' business needs and demonstrate the value of Wabtec's solutions
Maintain and grow a multi-year account plan, coordinating across various business units
Ensure a professional sales experience for customers throughout all aspects of the sales process
What about the physical demands of the job?
Prolonged sitting : You'll spend a significant amount of time seated at a computer.
Computer use : Frequent use of a computer, including typing and using a mouse.
Talking and hearing : Regular communication via phone calls and online meetings.
Vision requirements : Close vision for computer work.
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Our job titles may span more than one career level. The salary range for this role is between
$77,400.00-$110,300.00
The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com . Other benefit offerings for this role may include an annual bonus, if eligible.
Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com
Our Commitment to Embrace Diversity:
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.