Job Information
Humana Associate Director of Organization Effectiveness in Annapolis, Maryland
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The Associate Director of Organization Effectiveness is a strategic leader responsible for designing, managing, and optimizing learning programs as well as driving operational effectiveness to enhance organizational success. This role oversees the end-to-end delivery of training initiatives, ensures alignment with business goals, and fosters a culture of continuous improvement and development. The position will manage and lead a team of training professionals whose responsibility is to ensure proper planning, execution and support of all learning programs. Areas of focus may include but are not limited to Program Management, Change Management, Employee Engagement, Learning Effectiveness, and People Management. This position will also play a pivotal role to drive the strategy and execution against the support model of those before said areas of focus. Having a close working relationship with Leadership at all levels, as well as other functional partners/business leaders will be critical to this role’s success since the role will require on-going collaboration to identify learner knowledge and experience gaps and potential solutions. The successful candidate will bring extensive experience in learning programs (including knowledge of instructional design, delivery and operations), organizational change management, training effectiveness, and leadership, with a proven ability to manage large-scale budgets and operations in a dynamic environment.
Position Overview:
The Associate Director of Organization Effectiveness is a strategic leader responsible for designing, managing, and optimizing learning programs as well as driving operational effectiveness to enhance organizational success. This role oversees the end-to-end delivery of training initiatives, ensures alignment with business goals, and fosters a culture of continuous improvement and development. The position will manage and lead a team of training professionals whose responsibility is to ensure proper planning, execution and support of all learning programs. Areas of focus may include but are not limited to Program Management, Change Management, Employee Engagement, Learning Effectiveness, and People Management. This position will also play a pivotal role to drive the strategy and execution against the support model of those before said areas of focus. Having a close working relationship with Leadership at all levels, as well as other functional partners/business leaders will be critical to this role’s success since the role will require on-going collaboration to identify learner knowledge and experience gaps and potential solutions. The successful candidate will bring extensive experience in learning programs (including knowledge of instructional design, delivery and operations), organizational change management, training effectiveness, and leadership, with a proven ability to manage large-scale budgets and operations in a dynamic environment.
Key Responsibilities:
Operational Excellence
• Lead and mentor a team of training professionals, fostering collaboration, high performance, and a consistent support model for training programs and initiatives.
• Develop and optimize business processes with an ongoing focus on continuous improvement.
• Utilize learning technologies to enhance learner experience, streamline processes and drive efficiencies.
• Manage program evaluation processes, providing data-driven insights to measure impact and identify opportunities for improvement.
Change Management
• Lead change management initiatives to support organizational transformation.
• Collaborate with stakeholders to align training and communication strategies with evolving business needs and objectives.
• Track adoption, engagement, and performance metrics
Program Design & Delivery
• Lead the strategy, design, implementation, and evaluation of various training programs.
• Drive the execution of employee engagement initiatives through training and development efforts.
• Oversee the delivery and management of training programs for call center employees, sales agents, and partner/dealer teams.
Budget & Resource Management
• Oversee a training budget, ensuring effective allocation of resources to maximize ROI.
• Monitor and report on financial performance, ensuring adherence to budgetary goals and identifying cost-saving opportunities.
Reporting & Analytics
• Design and deliver robust reporting frameworks to track training program performance and impact.
• Leverage analytics to provide actionable insights for decision-making and continuous improvement.
Use your skills to make an impact
Required Qualifications & Experience:
• Master’s degree in education, training, organizational development, data analytics, or a related field required
• 5+ years of experience in cross-functional training program management, instructional design, or a related role.
• 5+ years of people management experience with expertise in leading training operations teams.
• Proven experience in the design, delivery, and measurement of large-scale training programs.
• Strong expertise in developing, implementing and evaluating leadership training strategies.
• Demonstrated success in vendor management and managing training budgets.
• Experience with developing and managing employee engagement initiatives.
• Background in developing and/or supporting training programs for call centers, sales channels, and partner/dealer environments.
• Skilled in business process improvement, capacity planning, and continuous improvement methodologies.
• Proficiency in learning technologies and program evaluation frameworks.
• Strong change management capabilities(including Prosci certification) with a focus on driving business transformation.
Preferred Competencies:
• Strategic thinker with the ability to align training initiatives with organizational goals.
• Strong leadership and team-building skills, fostering collaboration and development.
• Analytical mindset with the ability to derive actionable insights from data and metrics.
• Exceptional communication and stakeholder management abilities.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$126,300 - $173,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 04-29-2025
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.